"Lawrence was great throughout the visit - explaining up front what they’d be doing, what to expect on wait time, giving me updates as I waited."
"The absolute care and kindness that I received from Katie was out of this world!"
"Your service department was very efficient, informative and courteous as always...especially Lawrence."
"Lawrence really gave an outstanding customer service experience, truly above and beyond normal expectations!"
"Everyone at the dealership was helpful, caring, and willing to answer all my questions."
"Service Advisor Kaitlyn Mistretta was fantastic! She was very knowledgeable, has great communication skills, and made sure I was satisfied and understood all the details of what was done to the car before I left."
"Lawrence has exceptional customer service."
Cons:
"The salesman that was 'assigned' handed us keys and said bye after he filled the tank. He did not bother to offer how to show us any of the functions and features of the car."
"Unfortunately my dealings with the other female advisors were disappointing."
"The service department damaged my door during a routine oil change."
"We were left to figure out how to use the functions of the car by ourselves which is not good service."
"Front desk in service a little iffy depending on the day, sometimes a little attitude."
"Nothing about this process was satisfactory or convenient for me."
"Customer service: a disgrace to say the least."
Sales Experience
Pros:
"Dennis was professional, straight forward and made it a fun, haggle free experience."
"Dean McGibbons service and tenacity to get me what we needed was right on point."
"We had such a great experience purchasing our newest Subaru here."
"Greg Stein is a great salesman, and was so helpful and kind during my search for a car."
"They had vehicles in stock to choose from and did not price gouge or take advantage of the current car shortage."
"Iryna was patient, knowledgeable, friendly, and stayed way past closing to make sure everything was in order once we were ready to buy."
"I am very happy with the purchase of my 2023 Forester."
Cons:
"She was ignored, either because they didn’t read the notes, don’t have access to them or thought that she didn’t know what she was talking about."
"The car we were supposed to pick up was not detailed 😡 and was given to us with an empty gas tank (30 miles left on the range)."
"It took a very long time to finalize everything, with the least amount time being spent on actually getting acquainted with the details of the car."
"When we picked up the car, none of the necessary paperwork was ready and things were very unorganized."
"After several delays was finally told to come get the car and were treated like 3rd world peasants."
"The salesman who sold the car was off today... the person who was left in charge to help us tossed us the keys and said have a great day."
"In conclusion, please do not shop here and find another dealership that actually cares about its customers and wants to give you a 5 🌟 experience."
Facility & Inventory
Pros:
"I will be back in the future, plus it’s very clean there too."
"Speaking of service, we have owned Subarus since the mid-90s. The service center at All American is top notch-we come here even though we live right around the corner from another Subaru dealer."
"They have a large inventory which I liked."
"Great experience! Spacious, well staffed facility with helpful and kind employees."
"The waiting room had television, as well as a study / quiet room with coffee and snacks."
"Wonderful facility with beautiful inventory and top notch service."
"All American Subaru is an excellent dealership."
Cons:
"Barely any staff available here to help."
"Their service department is as OK of any other dealer's, though buying cars from them is a waste of money."
"A while ago was at the dealership for service (for my wife's car) a few days after I noticed that there was a few deep marks like tools or something heavy enough to gouge the paint all the way through was dropped on the hood, my car is parked at home in a garage with noting near or close to it."
"The service department did not bring this to my attention, I noticed the damage when I went to leave."
"Verdict is still out with these guys... Just sharing my first time experience with the facts."
"Took 2 hours to get oil change and light bulb change."
"Just had a multi-point inspection and they told me nothing was needed and no charge!"