Koeppel Subaru Reviews Summary

Customer Service

Pros:

• "Everyone I spoke to was friendly and helpful."
• "Richard the customer rep helped me as soon as I walked in, he was amazing great sales rep."
• "José was just the same when it came to completing my purchase - very kind and clear in his explanations."
• "Raju Miah... is kind and patient and took the time to help me get what I needed."
• "Richard got us a great deal, was very patient, and was very communicative regarding when our car would arrive."
• "Raju especially was extremely responsive and helpful."
• "Raju was approachable and made the process straightforward, with transparent pricing and clear communication."

Cons:

• "Our sales rep must’ve also had an insurance license as he tried to discourage me from looking at a car because of insurance prices..."
• "I walked around the dealer for nearly 20 minutes and i caught no ones attention."
• "The person in the cashier is hopeless,she rather watch something on her cellphone, than help the client, and not paying attention, it looks like your talking a wall."
• "Agent tried to bait and switch with another car they had on the lot."
• "Have been texting with a customer service agent about a very specific car that they told me was in stock. Drove over an hour to the dealership only to find out that it wasn't."
• "Typical used car salesman vibe, we won't be coming back."
• "Now, almost two years later, the dealership is STILL trying to scam me with an extended warranty by mail and email, very persistently."

Vehicle Condition

Pros:

• "Raju Miah, assistant pre-owned manager, sold us an excellent pre-owned Subaru for a competitive price."
• "The vehicle was in good condition and drove well."
• "Their used cars are good with low miles. They drive good and interior is pretty neat."
• "The car is in perfect condition."
• "The Honda Pilot I acquired from him has not given us a single problem over our first 2,000 miles."
• "The car was in excellent condition too."
• "I got a Subaru Crosstrek 2021 sport and I love it."

Cons:

• "I noticed that car’s trunk door had a crack which probably went unnoticed due to the dust on it."
• "After we picked up the car and were driving home, I realized there were food crumbs in the drivers side door and on the floor."
• "After driving for a while, the anti-collision light of the car also came on, and then the eye sight light also came on."
• "We are extremely disappointed with the poor quality of the promised detail and repair."
• "The 'detail' of the car did not appear to actually be very detailed."
• "An odd condensation had also now showed up on the dashboard screen, see photo."
• "The seat repair was a patch over the hole."

Financing and Pricing

Pros:

• "Maureen Heffernan was extremely swift yet clearly explained all my financing needs."
• "Maureen, the finance manager made sure I got the best rate possible, she showed me all the different options and gave me her honest opinion."
• "I triple bid the financing terms and Koeppel had the best rates without hidden fees."
• "Maureen makes the leasing process easy and fast."
• "Maureen in financing was wonderful as well, she took plenty of time with us to make sure the numbers worked."
• "Maureen is very knowledgeable with numbers and I could see that she was willing to work with anyone to help people with financing."
• "Maureen explained the various options in detail without any pressure to make a purchase."

Cons:

• "However, finance was rude and tried to sell me an extended warranty over and over, even after I firmly declined."
• "The patch material started peeling off less than two months later."
• "These are all small things individually, but that add up to show carelessness on the part of Koeppel."
• "Not only is it continuing to peel and seems it will eventually expose the hole again, but it also gets all over the clothing of whoever sits in that seat."