Jiffy Lube Oil Change and Multicare Reviews Summary

Speed and Efficiency

Pros:

• "I couldn't believe my synthetic oil change was done so quickly and efficiently."
• "I arrived after work and asked for a full synthetic mobile 1 oil change. 30 minutes later, I paid and drove home."
• "They accept 1st come 1st serve. Were very polite and fast with service I had an oil change."
• "The waiting time wasn't long and there were a few cars ahead of me, they work fast and efficient."
• "They were super quick and extremely helpful. All the guys were absolute gentlemen as well."
• "Service is always quick and easy."
• "I was in and out in less than 20 mins with a completed job."

Cons:

• "When I arrived there was 1 car ahead of me. 45 minutes later still waiting."
• "so my wife just returned home from this jiffy lube and told me this story... the oil change which they advertise will only take 10 minutes but took over 1 hour."
• "The last few time I have come here it hasn’t been a good experience. They take forever the prices are too expensive."
• "So I am in the car waiting for oil change was told by employee it will be 45 min for an oil change on top of the 15 mins."
• "Worst experience ever. I went and had an oil change done. A week later I had to keep adding oil and it just kept leaking out from my car."
• "I WENT IN WITH WHAT I THOUGHT WAS A BRAKE ISSUE... AFTER 2 HOURS I GET A CALL THAT THE MAIN CYCLINDER BUSTED."
• "Two visits two deceptions... HE LITERALLY SAID DON’T TALK TO ME I’M BUSY, like come on dude you don’t have a minute to listen to my concern??"

Customer Service

Pros:

• "First-time customer. The service was great."
• "Amanda, Lakisha and Dwayne from Belleville Jiffy Lube saved me when I pulled in last minute with a broken windshield wiper and in need of an oil change."
• "Excellent customer service! Staff was very professional."
• "The employees were very nice and professional."
• "Everyone was professional and friendly."
• "Excellent customer service from the guys and gals at this location."
• "Staff very prompt, friendly, and knowledgeable."

Cons:

• "Horrible business. Went for an oil change, then my whole glove box fell apart."
• "Bad Choice to go to Jiffy Lube. Go to your local mechanic instead. they over-tightened my oil filter and oil filter cap started leaking."
• "Worst experience ever!!!! My car has 15K miles they tried tell me i need my rear differential replaced which is a repair done between 30K and 60K and my battery was bad."
• "Crooks, the lady saw me coming and said don't fix anything we can be held accountable if it breaks."
• "Service was horrible and worker was rude and didn't care."
• "I've been going here for the past 5 years, and my last visit here was probably the worst and my last."
• "Just don't go there, they over charge and they try to make you spend money on things that are unnecessary."

Additional Services and Upselling

Pros:

• "They cleaned my windows and vacuumed my car which was included with the oil change."
• "They did a good job. They cleaned the inside of my car besides just changing my oil."
• "Helpful employees, the guy that changed my oil was able to tell me about a leak in my radiator, before it got worst."
• "They took care of my oil change plus vacuumed the inside of my car, replaced all fluids and checked filters."
• "Even changed both of my rear signal lights, when they went out on me."
• "They also sealed a couple of dings in the windshield and gave me a coupon for 20 percent off another oil change."
• "They got my doughnut on without a fuss, and gave me an excellent recommendation for a tire shop nearby and gave my directions on how to get there."

Cons:

• "Got an oil change and they did not put the cover to my engine on all the way which knocked out the MAP sensor... They don't snap anything back in place properly so check that before you leave if you even try to use them."
• "They told me they’d charge $49 for my air conditioning service and ended up charging me $150 without my consent."
• "I didn't get a chance to toss out my old cabin filter I bought from autozone when I changed it and the guys at #jiffylube said I needed a new one so I literally said really you guys checked and I went in and pulled out the brand new one I bought and said really??? Lies"
• "This location showed me an air filter that was not from my car... They lie on the upsell."
• "I was told that my windshield wiper blades needed to be replaced. They said the front ones were ripped and the rear one was missing. That was not true at all."
• "so my wife just returned home from this jiffylube and told me this story... the guy repeatedly tried to up sell her on things she did not need."
• "They are very nice until they propose $40 filters... don't really trust them anymore!"

Pricing

Pros:

• "Also great price $$."
• "Very quick oil change. Price is decent but even better when you use the online coupon."
• "Besides that their polite and fast and reasonably priced."
• "They don't price gauge, they explain everything thoroughly."
• "Performed all services needed much faster than I was able to get with previous visits to the dealer."
• "Oil change was quick and they used the proper oil for the car."
• "They will recommended services you need, but will not bully you into doing it, if it is not in your budget at the time."

Cons:

• "The most outrageous pricing I've ever seen for a simple oil change."
• "Service was OK but $88 for an oil change on a SUV....that's a slap in the face to any customer."
• "The charge of $51 for a new cabin filter is insane when we all know it's a fraction of the cost and takes literally 2 minutes to change."
• "This had to be the most expensive Jiffy Lube I've ever been to."
• "Just spent $100 on a synthetic oil change for my truck. They spilled oil all over engine block."
• "The prices are too expensive."
• "The last few time I have come here it hasn’t been a good experience. They take forever the prices are too expensive."