Jiffy Lube Oil Change and Multicare Reviews Summary

Customer Service

Pros:

• "The salesperson had a lot of knowledge on the work and vehicles being serviced."
• "Everyone is extremely polite and they are always willing to go the extra mile for you and your vehicle!"
• "The staff was professional and very friendly."
• "The gentlemen at Jiffy Lube in Rockaway, are very helpful and friendly."
• "Staff was professional, kind and straight to the point."
• "I was greeted courteously and the desk attendant did not recommend anything unnecessary."
• "Was greeted immediately. Very friendly and professional."

Cons:

• "Service was not very nice, kind of rude, will find a different place next time."
• "This is the absolute worst customer service I've encountered in a long time."
• "Absolutely horrible experience to have."
• "HORRIBLE, do not every go there!! Unprofessional employees and manager."
• "I was not met by a very friendly person, the computer system was glitchy and there were items on their 'check list' that were not completed though it states that they were."
• "Uncomfortable experience during a pandemic."
• "I now had to get a new car and the regional manager made up a whole story about how this wasn't their fault."

Pricing

Pros:

• "They fixed the tire in a few minutes and didn't even charge me for it."
• "Jiffy Lube in Rockaway New Jersey is an efficient and cost-effective place to service your vehicle."
• "Pricing is reasonable for the year 2021."
• "Great and fast service, which included full synthetic oil change, cabin air filter and engine air filter."
• "Always The best service."

Cons:

• "Wasn't told how much it would cost!!"
• "I got a $42 standard oil change that many other places you can get the same service for under $30."
• "The same oil change that cost me $79 plus tax is $49 at Walmart."
• "Your Services are too expensive the most I have ever paid for a full synthetic oil change (name brand oil) has been $65.00 yet for your oil change today I paid over $100 and the oil was not even a name brand oil."
• "These effers charged me $600 to fix something that wasn't causing the problem I needed them to fix."
• "They took advantage of a young woman who came in alone and believed what they told her."
• "You pay for a package that includes your oil change. You only get oil change."

Integrity and Trust

Pros:

• "The staff was honest with me and said my oil was fine even though my last change was in the summer."
• "They show you what needs to be replaced without you wondering if it actually does or not."
• "I love that they don’t push to sell more than what I need and always have a smile."
• "They are trustworthy which is hard to find now a days!"
• "I am always happy with the service at Jiffy Lube, and my last visit is a good example."

Cons:

• "These guys are shady, I've had multiple people tell me that they have had similar experiences as well."
• "I found this location very untrustworthy and unprofessional."
• "Went in for an oil change, they recommended I get my front brakes done. That sounded suspicious as I had the rear brakes serviced recently."
• "Use at your own risk! I just had the absolute worst experience at this Jiffy Lube."
• "These people scammed my daughter into a $150 transmission fluid change by telling her they were following the manufacturers recommended interval."
• "PLEASE PLEASE DO NOT GO THIS JIFFY LUBE, THIS IS A SCAM AND WILL CHEAT YOU FOR MONEY."
• "THEY ARE CHEATING PEOPLE AND CHARGING MONEY FOR DOING NOTHING TO YOUR CAR."

Efficiency and Speed

Pros:

• "By the time I was about to say something, they were done."
• "These guys run a tight shop. I was in and out in less than 10 minutes."
• "I was done within 7-10 minutes."
• "There was NO wait. They took my car right in."
• "Had me in and out in no time!"
• "They were respectful and three people worked in the car for the oil change."

Cons:

• "After waiting over 30 minutes in line (I was there before they opened), they finally pulled my car inside."
• "Then, after waiting ANOTHER 30 MINUTES inside."
• "After getting an oil change there last week I noticed the smell of oil while driving."
• "I still haven't received a call back."