Pet Supplies Plus Woodlyn Reviews Summary

Customer Service

Pros:

• "Everyone that works here is just extremely friendly and very knowledgeable!!!"
• "Always clean, helpful and knowledgeable staff."
• "All the people who work there go out of their way to help you."
• "The customer service is great!"
• "The people remember you and are always kind."
• "Extremely nice salespeople."
• "The staff in this store are always so friendly and helpful."

Cons:

• "Employees are rude, dog grooming to rough with my dog."
• "The manager was brought up to the front and told me that I could not return the food until I tried to feed it to my cat for 7 days."
• "On my last visit there was a dead fish in the self wash."
• "They close the self wash early and don't properly clean it and are very rude."
• "Really only buys crickets from this store. Got a 3 star because the employe was literally ignoring me while she was having a non work related conversation with another customer."
• "I don't shop here because the one in MA has no respect for their female staff, as I've seen and heard them degrade their female employees."
• "When dropping Bane off, the grooming technician was very irritated that there were 3 additional dogs being groomed that day at the same time and she instantly said she doesn’t know how she was going to complete his grooming services."

Store Cleanliness and Layout

Pros:

• "I should also add that the store is impeccably clean despite being pet-friendly and having a pet wash."
• "It's the only place I buy my cat food, it's clean, selection is endless and staff is super friendly and helpful."
• "Very clean store with quite a large selection of food and treats and toys."
• "This store clean and well stocked BUT never by fish from here there tanks all ways has ich parasites and a lot of dead fish!"
• "Stop there the other day for the first time really a clean place."
• "Very clean place. The parking was great too!"
• "The store is always spotless!"

Cons:

• "Some prices are a little high, but their sales are good. They have an odd layout for different foods but overall a nice place!"
• "For all that I can go to petsmart or petco and my fish will live. Your store is closer to my house, but at this point, I will be taking the extra trip."
• "Their aquarium fish seem not to live long even after prolonged adaption."
• "I went there for the free pet Wash it was less than expected... The place was not clean."
• "The only thing I did not like was somebody came in with a very aggressive dog that tried to attack several people and the people did not tell them to leave."
• "Was hard to get help and had a limited selection."
• "They sell a good variety of brands/flavors/styles, but quantities of each can be limited."

Rewards and Discounts

Pros:

• "After signing up for rewards program I have yet to receive any coupons unlike my friends and family have."
• "If you join the reward program, you get great coupons all the time."
• "We joined their free membership for the discounts."
• "You also receive a 10% discount with their loyalty card."
• "I also love the loyalty program and all the discounts you get through email!"
• "They brought me in with those $10.00 off coupons on the back of the Acme receipts and I’ve been going since!"
• "The prices are great and you can even donate a can to local shelters at check out."

Cons:

• "I went in today to explain to the manager that I wasn’t able to use my free bag coupon online and when my wife went in they were out of the flavor we get for our dogs he wasn’t very helpful."