The Pet Zone Reviews Summary

Staff Interaction

Pros:

• "Absolutely phenomenal help and always a pleasure I never leave without any new information always satisfied and happy leaving with every experience Nikki and Maddie are extremely helpful highly recommended asking them about the cute cuddly pups."
• "Taya treated everyone with respect and cared for the puppies as well."
• "The manager was super pleasant to work with and helping out with any questions I had about the puppy I was interested in!"
• "The young woman we dealt with the first time was very pleasant and reassuring about specific things."
• "Our pet counselor was Taya and she was incredibly nice and helpful."
• "The assistant manager Taya was great. She was very patient and knowledgeable."
• "Hailey was so kind and very knowledgeable."

Cons:

• "They were rough with the puppies and not kind at all."
• "Why all the dogs in there are thousands of dollars each????"
• "I’ve been trying to get ahold of the manager for two weeks now and have gotten no response."
• "The manager, (not sure of her name) was very rude to many customers including ourselves."
• "When I addressed the issue with the manager she was very very rude and ended up hanging up on me."
• "The staff is extremely rude and wouldn't let anyone even come near the dogs left in the open fences in the store."
• "The staff was very rude to me, on their phones and virtually ignoring all of my questions about the dog, who seemed to be underweight for his age."

Puppy Health and Well-being

Pros:

• "They came fully vaccinated and already chipped."
• "These little pups are healthy and loving and looking for families to love them."
• "Great to hear the staff here do care about these beautiful fur babies and they get to know them one by one."
• "The kennels looked great, everyone of the puppies had toys to play with and the pups looked very happy and loved!"
• "Vet visit went phenomenally and our little dude got a super clean bill of health."
• "Pet Zone has a great team who truly cares about all the pups they have."
• "Everyone was friendly and helpful. The puppies are beautiful and healthy looking and clean."

Cons:

• "Wow I bought my puppy here and she had problems that no one told us about!!!! She has a Blatter problem and they have the nerve to not tell us this is very upsetting."
• "They lied about the breed of the dog and then said it’s on the breeders if anything is incorrect."
• "The purchasing of animals from a store like this promotes the use of puppy mills and forced breeding."
• "The puppies are in tiny cages and never even get to go to the bathroom outside."
• "I just bought a pembroke welsh corgi this past Sunday. Come to find out she has fleas!"
• "My puppy had kennel cough and giardia."
• "DO NOT BUY A DOG FROM HERE, MY DOG HAD PARVOVIRUS."

Price and Value

Pros:

• "I gave this star a 5 star rating for many and multiple reasons!"
• "We are sure that we got a healthy puppy from a qualified breeder."
• "The puppies they have are very beautiful & well taken care of!"
• "The puppies are absolutely awesome and were so well taken care of at the pet zone."
• "If I can give this place more than five stars I would have."