Yuka's Latin Fusion Reviews Summary

Staff and Service

Pros:

• "The staff were accommodating and oh, so kind to us- we celebrated our dad’s 80th birthday and he suffers from dementia, so we’re very careful to take him to places where it’s not too noisy."
• "The servers and hosts were very attentive and kind."
• "Very good customer service..very friendly."
• "Staff was very lovely and attentive to our needs."
• "The servers/hostesses were great so 5/5 for service."
• "Fantastic service. Everyone is so considerate and treats you like royalty."
• "Service was friendly and fast and the food was delicious."

Cons:

• "Wish it didn’t but the place just falls short. Agree with those stating customer service is sluggish or absent."
• "The service is always terrible."
• "Add the snide attitude when mistakes are brought to their attention; refusal to offer refunds for abysmal service."
• "Timely service did not exist."
• "We are waiting and waiting for a waiter to come and take our drink order waiting waiting."
• "Service was 'there' but came off as cold."
• "Service is horrible. Waiters are rude and barely checked up on us."

Food Quality

Pros:

• "The food here is amazing and is always fresh!"
• "Every item on the menu is delicious, the service is friendly and the atmosphere is vibrant."
• "The food was fantastic."
• "Food is delicious here! They give you complimentary fried tortilla chips with a bean dip- delicious!"
• "Had the Ropa Vieja which was tender and seasoned perfectly."
• "The food is absolutely amazing. Authentic Spanish menu."
• "Food was delicious."

Cons:

• "This totaled up to almost $70 before tip. I did not expect my bill to be this much for this quality of food."
• "The food was ok nothing crazy and way too expensive."
• "The eggs benedict with home fries that was cold."
• "Dinner food tonight was so disappointing. Ceviche was a chopped tomato a little red onion and 4 sliced shrimp. Absolutely zero seasoning flavor."
• "The Tres Leches French Toast which was too soggy & sweet due to all the ice cream and juice."
• "The ropa vieja I ordered was too soupy too saucy not enough meat or flavor."
• "However, the dish I ordered was very bland."

Ambiance and Atmosphere

Pros:

• "Walking in the place, it looks nice."
• "The ambiance is festive and both entrees had really great flavor."
• "I love the decoration and atmosphere is great."
• "Atmosphere is lovely but great for big groups, families, couples on date night, any and all would feel welcomed here."
• "The atmosphere was laid back and their egg rolls were so good."
• "The outdoor area is giving a friendly, pleasant and safe environment."
• "The ambience is vibrant. Great for family gathering or special occasions."

Cons:

• "I have always enjoyed going there for Sunday Brunch but recently they have added a DJ, which ruins the atmosphere."
• "The server/host was still seating people near obnoxiously loud groups which was a turnoff."
• "The music is so loud you can’t have a conversation and the waiter can’t hear your order."
• "I went at night and it was too dark - hard to read the menu!"
• "One militant fly kept zooming around our table and had us a bit distracted and uncomfortable as we ate."
• "It was very cold and the two heaters were not turned on until we requested for it to be turned on."
• "The so called manager/ owner has ZERO customer service."

Value and Pricing

Pros:

• "A little pricy but you are getting what you pay for.. quality food and service!"
• "They have awesome happy hour deals, dinner service is great and brunch is excellent!!"
• "The food is pricey and small portions but most was good."
• "The mixed drinks are really strong."
• "Their express lunches are awesome and a good value."
• "The food here is made with love and the presentation is amazing every time!"
• "Really tasty food and delicious cocktails."

Cons:

• "So my $10 calamari ended up costing me $22ish."
• "I won't be returning. You can find better tacos at a taco truck in Newburgh, NY."
• "The adult entrees came out before the appetizers and the kids meals came out last."
• "The drinks are watered down and some recipes have interesting albeit gimmicky composition (popsicle in the sangria)."
• "My shrimp tacos tasted off, almost as if they were spoiled."
• "I know expectations should not be high when ordering seafood in a place other than a seafood place but Paella is a signature Latin dish and I expected far better for a dish that cost $22."
• "Don't waste your money, beautiful place with bad food and even worst customer service."