Katie's PET DEPOT Reviews Summary

Staff and Service

Pros:

• "Very helpful staff, their overall selection of products is good/diverse."
• "Everyone of these folks is knowledgeable and beyond caring."
• "Very impressed with the staff and friendly service which is not a given these days."
• "Love this place been a customer for the past 3 years. The staff is very friendly, courteous and extremely helpful."
• "The ladies at the store were so helpful and assisted with excellent CS !! They made me feel welcomed and comfortable during my visit!!"
• "Their staff are very knowledgable and helpful."
• "All of the employees are friendly and professional, and treat your pet as though they are their own."

Cons:

• "When I phoned the store to let them know what had happened, I didn’t receive an apology, or even a perfunctory 'How can we help you with this?'"
• "The person did not know what she was doing. She also tried to offer my rabbit a bath."
• "Jessica “the store manager” couldn’t answer y this continuously happens."
• "Customers pay this woman and she is extremely abusive and rude!!!!"
• "She stated i am NOT allowed to shop there anymore bc she doesn’t like to be asked questions she DOES NOT have to answer."
• "Worst Experience ever, Manager is not responding even What I’m asking."
• "The woman who runs the place has serious problems! I never experienced such horrible service."

Products and Pricing

Pros:

• "Store has a large variety of toys, food, treats. They range from normal grade to high grade."
• "Prices are cheaper than chain pet stores."
• "They carry a wide variety of healthy pet food and treats."
• "They carry everything you need for your pets."
• "They have the best selection of cat food."
• "They have many natural dog treats and things you can’t find from a chain pet store."
• "They have a nice selection of fish, reptiles, rodents, and occasionally cats or dogs."

Cons:

• "Price for Health Extension 5 oz dog food is overpriced by $.20 per can @ 1.59 compared to Family Pet Supply in Middlesex, NJ."
• "Slightly over priced on some but not bad."
• "I was charged $189.06 for grooming a 9 month old puppy."
• "Regular aquarium fishes appeared a bit over-priced. My only disappointment was lack of variety."
• "They special ordered it from their distributor who damaged the tank in shipment not once, but twice."
• "A permanent price adjustment would make a difference."
• "They will lie and they will sell you a sick animal."

Grooming Services

Pros:

• "The groomer is very patient, and the pet comes first and is treated with so much respect."
• "Julie groomed my dog, and did a great job!! My dog is a rescue and get very nervous and anxious."
• "He was very skittish but the groomer was a trooper and did a great job."
• "Our small, anxious dog is very comfortable with the groomer and always looks and smells great after a full groom!"
• "Our dogs groomer is Ebony and I cant say enough how great she is and how shes great with my Luna."
• "She even groomed my elderly dog who was suffering from many ailments, with the greatest of TLC."
• "If you take your dog here to get groomed, be sure to ask for Julie!!! She is great with the animals, and really puts a lot of focus into her job."

Cons:

• "The grooming was disappointing. Besides the fact that my doodle was given a poodle haircut, it was uneven/spots were missed."
• "The major exception is their grooming services. I took my dog there twice and both these times, the groomer left matting in the dogs hair both behind the ears and on the ears."
• "This last time, my dog came out smelling like he had been in a dirty cage and the groomer literally ran out of the store before even addressing either the matting or the smell."
• "Took my 9 month old Goldendoodle for grooming. Wasn't quite happy with the groomer as she practically shaved her off (unevenly through out) & tried putting unreasonable charges."
• "The worse experience I ever had with a groomer."
• "ZERO STARS! I made an appointment 6 weeks ago, took off work earlier than my schedule time, and they cancelled me and booked another dog, ugly pasty rude assistant manager, Jessica, could not apologize about the inconvenience."
• "Watch out for this woman."

Community and Adoption

Pros:

• "They help out the animal rescues, all around good people."
• "You can also adopt a new pet there, too!"
• "They sponsor many adoption events."
• "The icing on the cake is the rescue. If you want to adopt, here's the place to go."
• "Adoption events too. My favorite reliable pet store."
• "Their pet adoption days and donation bins are a wonderful way to help give animals a forever home and help the community!"
• "Best place to adopt. They take excellent care of the animals from day one to the day they are adopted."

Cons:

• "Stick to packaged goods... stores buying from breeders that just multiply garbage gene animals full of genetic disorders."
• "Never been to this place again. Thank you for your Management."
• "Jessica the manager at that time was very helpful at first and then she want to keep the kitten claiming we couldn’t love them or be attach to them if we had them only for 1 hour."
• "She also REFUSED to sell us the kitten formula and bottles."
• "They will lie and they will sell you a sick animal."
• "Kate Depot replied back in all CAPS! Again, you are just solidifying what I said about being combative."
• "She stated i am NOT allowed to shop there anymore bc she doesn’t like to be asked questions she DOES NOT have to answer."