"Very quick service. I showed up 1 hr 20 minutes before they closed on a Friday and there was almost no wait time."
"Took me 20 minutes and I didn't even have to get out of the car."
"I was in and out in 20 minutes tops."
"I was in an out within 15 minutes and they didn't try to upsell me on anything."
"Wait time and Oil Change was quicker than they promised."
"Got me right as rain in fifteen minutes flat with a smile."
"Everyone worked together like a well oiled machine."
Cons:
"They are good at what they do. But I was in that line for 2 hours and a half."
"I sat for over 20 mins waiting and unfortunately I had to leave due to another obligation."
"I have used this location multiple times for different cars and trucks with no issue. Today I waited an hour and half only to be told that my truck cannot be serviced."
"I usually tend to wait at least an hour."
"I won’t go back because I had a 2 hour wait."
"This place is never open at 7am like it says my wife and I have been here several times at 7 am and have had to sit and wait till after 730 for someone to open bay doors to start doing oil changes."
"The staff was nice enough. The hour long wait and $120 charge not so much."
Customer Service
Pros:
"They honored all coupons and gave us tips on keeping our car in shape before our next visit."
"Very professional operation and crew. They explain everything and do not over sell you on unnecessary filters, etc."
"These guys truly love their jobs, have excellent communication and knowledge to give to each driver."
"Jerome was wonderful to my mom. He was patient, kind, and walked her through the whole oil change routine."
"Always an incredible experience; can’t say enough good things about this staff of men; they will give you suggestions to benefit your car but will not push; very realistic with prices and quality!"
"The crew is quick and honest with you regarding your oil changes and anything they see with the car while they're working on it."
"The employees are outstanding and the service is excellent."
Cons:
"Was treated very poorly at my last visit. Technician was inappropriate."
"They try to take advantage of a young foreign woman. This is criminal."
"Worst service by people who are totally incompetent and don't take accountability!"
"I would give this 0 stars if I could. The staff there has no idea what they are doing."
"It's one guy there he loud and rude. Stand in front giving out orders and is always trying to show off for the females customers."
"The worst service. Told my air would be repaired since I had it serviced last yr Nakisha said no problem. Manager in Willow Grove said its a recall. Never will I use then again."
"They broke the dip stick and blamed me for it! Then they made me wait outside for 30 minutes and never came back out to resolve the matter and ignored me when I asked where the manager went!"
Price and Value
Pros:
"The price is essentially the same as anywhere else, roughly $60 for a full service synthetic change."
"They allowed me to supply my own oil and charged a very fair price for the labor, and filter."
"The prices are fair and reasonable."
"They gave me the best oil option which was only about $61 with the $5 coupon I found on their website."
"It's nice to be able to use their $10 off coupons for the oil change that is on their website."
Cons:
"They performed a cooling flush on my system and use the wrong antifreeze in my truck causing my water pump to fail and cost me a $1000."
"I looked it up to see what the cost of the filter was and it’s a $5 filter that your tech put in in less than ten seconds and you guys charge $54.99."
"They're good for an oil change, but will over charge you for everything else."
"Sadly this time around they tried to sell me cabin and engine filters at 200% inflated rate."
"I brought my own oil and filter and they still charged me the same price as if I didn't have it."
"Just... A ton of money for an oil change."
"But WOW the price has skyrocketed for the very basic oil change."
Facility and Convenience
Pros:
"This location is amazing that you can just sit in your car while the mechanics replace the oil and filter."
"Glad I found this place it’s a drive in oil change place so you don’t have to get out of the car not even to pay, the people are very friendly and helpful."
"It is convenient especially early in the morning and you can avoid long line of cars."
"Even if its busy they have staff and all bays operating."
"They do a light check, tire check and safety check."
Cons:
"Did my secure the bottom pan back to my car, scraped on the road for 2 days until I finally was able to get to my dealership and needed to replace the whole thing."
"For some reason they decided to use an oil filter wrench to put it on the oil filter and seized it into the threads."
"I have a Ford F-150 this is the second time I waited patiently in line to only find out an hour later there are no oil plugs for my vehicle!"
"Willow Grove on Welsh rd very poor service they did not replace all the screws for the second time on splash guard."
"When checked air, they did not adjust properly tire air valve."
"They did not tighten the oil filter sufficiently and two days later the oil began to leak out."
"This place is never open at 7am like it says my wife and I have been here several times at 7 am and have had to sit and wait till after 730 for someone to open bay doors to start doing oil changes."