"Great place, everybody is super friendly here and helpful."
"Rocko was very thorough, attentive, and made the entire process incredibly easy."
"Everyone I met at the dealership was friendly and nice."
"The service team at Rye Subaru is exceptional. Special consideration goes to Tamar, Anthony and Glenn - it is because of them I switched servicing my vehicle from Stamford Subaru to Rye Subaru."
"Casey Cochran and Sales Consultants Lauren Hirshowitz and Michael Santosusso…truly the Best of the Best!"
"Jimmy, my salesman, genuinely cared and possessed expert knowledge about the cars available."
"Ronnie was super patient and helpful explaining all the features on my new car and helping to set up my app and get me going."
Cons:
"So, right now, a very, very, very unhappy customer."
"I would rather travel out of my way or get towed to another dealership than to give this Shark Tank a penny."
"Polite employees, but WOW, they try to cheat the customer."
"The repair was completed as promised. However, the customer service is VERY lacking."
"They never returned my call nor even acknowledged the email."
"The sales people were rude and cocky."
"Service was not what I expected compared to the service I got when purchasing my vehicle."
Sales Experience
Pros:
"Excellent dealership. I deeply hate buying cars and I found this dealer to be no nonsense."
"Mike was our salesman. He was friendly and knowledgeable, he did not push to make the sale."
"We were offered a variety of cars of the type we wanted, and they did a great job finding the perfect car."
"Leasing a car here was such a smooth experience."
"I had an excellent experience at Rye Ford Subaru."
"I would definitely recommend this dealership for your next Subaru purchase."
"I had an A+++ experience with Rye Subaru!"
Cons:
"Never in my experience have I had a dealership suggest selling my vehicle to another dealership, then come back to them as if I 'needed' their car."
"I think that they wanted to believe that I had 'Sucker' tattooed on my forehead."
"Had a terrible experience dealing with them."
"I believe rye Subaru decided to milk the 140 charge so that they would get 2 visits out of this 1 problem that would've most likely been covered fully free of charge under my extended warranty."
"Rye Subaru had not entered my warranty in their data base, and couldn't find it."
"I feel like I was being taken advantage of for $680 for something that was not damaged at all."
"Pictures posted on the website did not reflect the actual state of the car."
Vehicle Service
Pros:
"The service department was on time and did a thorough inspection of my car without trying to force unnecessary repairs on me."
"Always greeted warmly outside when I pull my car up."
"Rye Subaru employees are the friendliest and be most helpful of any other car dealer I have used."
"I’m glad that I can get my Crosstrek serviced at Rye Subaru."
"As usual, a great experience at Subaru Rye's service center."
"The customer service in Rye is outstanding."
"Service is often even faster than promised, and usually everyone I deal with is excellent."
Cons:
"I would rather travel out of my way or get towed to another dealership than to give this Shark Tank a penny."
"The service contact did not return my phone calls."
"I think that Rye Subaru service does a great job. However, I do find there new policy of not providing a loaner car unless you have a long service time disappointing."
"Nice people, but all the things I requested on the service ticket for what I brought my car in for wasn't even done."
"I also had tire insurance and was told they didn’t even attempt to send the tire for replacement because they said the insurance company would deny it."
"I was also disappointed that they didn’t wash the car."
"This dealer charges astronomical prices but the service does not match their prices."