"The staff is very polite and welcoming; from the greeter to the receptionist to the assistant and Dr. Arriola."
"Everyone was very nice and the Doctor was Sweet And Patient."
"Everyone was pleasant and very helpful. There wasn't a long wait at all."
"Doctors and staff are professional and courteous."
"Jeidy was super helpful great receptionist."
"Staff are awesome from sign in, Receptionist, nurse and doctor."
"The reception staff always greet with a smile."
Cons:
"One woman doctor with long blonde hair barged into my room while I was crying about my ear pain and didn’t knock."
"Medical assistants are all so nasty and when I called to make an appointment the receptionist hung up on me."
"They are not helpful and uninformed on how to do their job."
"This is a terrible place. All the stuffs are rude, especially the girl who stays by the door to check people in and check temperature, she is very disrespectful and aggressive."
"Horrible place, very rude staff."
"The staff in that department are not interested in helping you at all."
"Her name it’s Nicky, Very unprofessional and rude tone while communicating with the customer."
Facility and Efficiency
Pros:
"New Jersey Eye & Care (Clifton location) is a very good place to get looked at when you need your eyes checked."
"Englewood facility is the best but the Clifton one is the worst of the worst."
"I was in and out in one hour."
"The facility is really clean."
"The good looking clean facility is run very efficiently."
"The office was Very Clean and Organized."
"This facility did not make me wait all day either to see the eye doctor."
Cons:
"It is very unprofessional to give someone an appointment time and have them wait over an hour to not even be called for registration."
"The front desk stated the doctor would not see although this was their error."
"Service is simply awful. Huge lines. Have to wait an hour to pick up glasses."
"The pediatric part of this practice never ceases to amaze me. They are so unorganized."
"There is a huge deficiency in customer service provided to patients."
"Staff are rude, unorganized, and aggressive."
"Every time I come here there are so many people in the waiting room I get anxiety."
Professionalism and Expertise
Pros:
"Ms. Grace Huang for her expertise and knowledge in her field."
"I really appreciate that she took the time for my grandson's need."
"Dr Lee is the best. She is caring and knows her job well."
"Dr. Robert is a fantastic doctor. She was able to help me with my ear infection and explain everything clearly."
"Dr.Veronica Ramsarat is a wonderful, compassionate, and understanding through eye doctors I ever seen."
"The doctor and nurse that saw my sons were very good. They were thorough and patient with my kids and the doctor was very knowledgeable."
"Dr. Stegman is top notch in his field. Very good Dr..& Excellent bed side manner."
Cons:
"The doctor came in late and we had to wait more than an hour for her."
"Dr. Kazam saw my mom & said that my mom has almost perfect vision and is in no need for glasses or eye drops, meanwhile my 60 year old mom said she can't read the words and has problems seeing far as well."
"incompetent doctors(Jessica Lee) and stuff is not professional either. Not only they had a wrong prescription, they had a wrong order too."
"The ophthalmologists checked me does not deserve to be called an ophthalmologists."
"How can a doctor mess up twice? Saw Dr. Lee, received new glasses but couldn't see a thing."
"The optics gentleman Sebastian was extremely helpful and went above and beyond to help my daughter find here perfect pair."
"The ophthalmologist spends less than a minute and asks to wait for another 30 mins to take photos."
Communication and Customer Service
Pros:
"Ms. Katrina made me feel comfortable and I felt that she was easy to speak with and very approachable."
"I even made and appointment for myself."
"Ms. Alice Rodriguez was also respectful and polite."
"I will definitely go back every year! Highly recommend."
"First and foremost, the ENT Department is amazing and very helpful, Dr. Princer does a great job at telling me what is going on."
"I read a lot of bad reviews and was skeptical about this place. But I had great experience today. Called them made appointment today they took me right in did all the test and left in 1h."
"Dr. Arriola was very knowledgeable and answered all my questions."
Cons:
"They informed me the doctor working doesn’t take my insurance and made me take an appointment 5 days out."
"Booked my appointment through zocdoc two weeks prior, and only found out after that they never even registered an appointment for me in their systems."
"The nonstop text messaging to make an appointment with them is unnecessary."
"This place is literally a waste of time and money. They are rude and the practice is unsafe and they do not value people’s time."
"Unprofessional work environment. This company will send you a bill 2+ years later and try to make you pay out of pocket."
"I went for an appointment, arrived ahead of time, registered my name on the front desk and the receptionists forgot about me."
"Every time I call, someone transfers me to whatever specific department and no one is ever there to answer."