City Ave Eye Care Reviews Summary

Customer Service

Pros:

• "Great customer service, John and Victoria were so helpful."
• "Very courteous."
• "Great customer service!! Nolan was welcoming and helpful as soon as I entered the door."
• "Staff are helpful and efficient, especially Nolan."
• "The staff were very patient and friendly."
• "Everyone here was welcoming and a special thanks to John for taking care of me."
• "Professional, welcoming, and provided excellent service!"

Cons:

• "When I called to let them know that my Tom Ford glasses weren't authentic they laughed and offered me an authenticity card like that would make a difference."
• "We went to the store today to see what the warranty is to replace the frames and were told we would have to pay for new frames."
• "They sell fake designer glasses please be aware."

Staff

Pros:

• "With the help of Nolan, you are sure to find the pair that looks the best on you."
• "Jahvy, Nolan, Samiya and dr. Yoo were all amazing."
• "Everybody was so helpful during the entire process!"
• "The entire staff team was the friendliest I have ever seen not a frown in the whole place."
• "Everyone that I came in contact with were very nice and extremely helpful."
• "Each one took the time to say hello and offer a smile."
• "Incredibly kind and helpful when checking me in and out for my appointment."

Cons:

• "HUGE MISTAKE. BE AWARE."

Selection of Frames

Pros:

• "They carry all the latest frames."
• "They have a wide variety of frames-including many designer brands!"
• "Not only were the glasses options broad-ranging in style and price."
• "This place also has an immense variety of frames if anyone is going for style."
• "Great selection of frames... Something for EVERYONE!!!"
• "They have so many frames to choose from."
• "The store itself is beautiful and clean."

Cons:

• "Depending on your insurance depends on what's covered... yes you do have to pay for the frames out of pocket."

Facility

Pros:

• "Best new eye place in town! The office is absolutely stunning."
• "The office was large and beautifully set up. It had gorgeous windows, displays, and glasses!"
• "The inside is very neat, clean, and accommodating."
• "The office is super big and spacious, along with holding a wide variety of glasses/designer brands."
• "The entire facility is clean and modern, and they have a wide variety of frames-including many designer brands!"
• "The property is spacious and very clean. At a glance, I was able to see a lovely array of frames."
• "The place is beautiful with up to date technology & a vast selection of frames."

Cons:

• No cons mentioned.