AMC Orpheum 7 Reviews Summary

Seating

Pros:

• "Great low key theater if you don't like to fight for seats!"
• "Seat setup is fine, pretty much any angle will work."
• "Seats are generally comfortable and in good condition."
• "We got recliner seats that were great moving both leg side and also neck side."

Cons:

• "The seats are horrible. They are regular seating, they lean back so far ppl are unable to walk behind you."
• "The seats are terrible and Extremely uncomfortable and very narrow you end up getting back pains by the time you finish watching the movie."
• "The seats were so janky and low."
• "Chairs broken and not comfortable."
• "The most uncomfortable seats at any AMC theatre I've ever been to."
• "The seats themselves - not the positioning or where we sat - were uncomfortable and the arm couldn't be lifted."
• "The seats are old."

Cleanliness

Pros:

• "The theater was clean and not crowded."
• "The theaters inside where clean."
• "Bathrooms clean."

Cons:

• "The concession area looked like it hadn't been cleaned in days."
• "Areas where you get a lid for your drinks and butter your popcorn were FILTHY."
• "The floors and carpets were sticky and in disrepair."
• "The theater was filthy."
• "Empty and sad. Stale popcorn(no butter). Candy that tasted like it had been sitting in a cabinet for 14 months, flat soda."
• "RATS RATS RATS!!!! my friend and i were in the theater for no more than 10 minutes and she saw a huge rat scurry across the floor."
• "The place just looks abandoned."

Staff and Customer Service

Pros:

• "The staff was nice, thus the one star."
• "Pleasant people who work here."
• "The experience there was great, customer service at concession stand was excellent."
• "The staff was straight forward with their attitude and information."
• "The staff was friendly and very accommodating."
• "The ticket sales, ticket checkers and snack servers are always friendly and accommodating."
• "The staff has been great, they are organized and gave service with a smile!"

Cons:

• "This is the probably the worst AMC in NYC and possibly the worst AMC ever."
• "Unprofessional staff."
• "Concession stands closed and not accessible from downstairs where other auditoriums are."
• "I told the guy the machine was empty on diet and if it was possible to refill the syrup or get a refund. He said he didn’t have time, and a manager wasn’t available for a refund."
• "Took half an hour to buy a ticket, customer service sucked, the ticketing girl had an attitude."
• "The person 'Luis' in concession was very nasty and lazy."
• "The staff are not attentive at all."

Facility Condition

Pros:

• "Besides that all other experiences went well; A/V of the cinema, theater atmosphere, bathroom, ticketing customer service, etc."
• "It's in a good location for shopping and eating."
• "Nice view of the streets at each level."
• "Video and sound quality are good."

Cons:

• "Smaller ones have awkwardly positioned chairs so the entrance lane is in the middle of the screen and you can't really get that sweet spot center position to view the screen best."
• "The lower level is under lit."
• "Seats crowded with little legroom."
• "It is in desperate need of a face lift."
• "The screens look terrible. It's been years since I last saw a theater with such a dark screen and terrible quality."
• "It either needs a complete remodel or to be condemned."
• "The worst theater I've ever been to. It was dirty, everyone was talking throughout the movie."