Address: 682 Garfield Ave, Jersey City, NJ 07305, USA
Phone: +12012040678
Rating: 4.1
based on 557 reviews.
Customer Service
Pros:
"John, the sales manager, was great."
"Mr. Ken still giving me great and honest advice."
"Ask for Peter. He was amazing. He helped us through the entire process and even found us a new insurance carrier that slashed our payments in half."
"Ari & John were very helpful in helping us buy the car we wanted."
"Right off the bat, Andre was the absolute best part of our experience today."
"Angel was a great guy to work with."
"Hernan is a awesome sales rep he was transparent answered all my questions honestly."
Cons:
"They gave him the excuse that the part was ordered incorrectly."
"I call the dealer next day was informed that is my problem."
"The salesman misled me twice on the financials of the deal."
"Salesman asked me to make an offer without even driving the car. When I said my number, he got upset and said he can’t even go to his manager with this."
"Purchased a car here in 2019 only to find out now that the odometer was rolled back."
"I was given two different prices for the installment of my remote start. I feel like I was overcharged and I could’ve went Somewhere else."
"When I called Monday morning I was scolded by the salesman, told it could not be done, and I would only be saving 3 $ if it were possible."
Dealership Experience
Pros:
"The car was just as advertised. Exceptional experience!"
"After looking at a few of the options Axis had to offer, my wife and I decided to purchase an Infiniti."
"I highly recommend to purchase a vehicle at this dealership. The process was smooth and easy no issue whatsoever."
"The dealership team provided a smooth and hassle-free experience, catering to my needs with understanding and professionalism."
"Great experience with Axis Motor Cars!!! I'm a first time buyer. I received a quick response on my car inquiry and was met with patience and transparency."
"Im happy to say I finally got a car after going to over 10 dealerships and Axis motorcars had the best deal!"
"Financing a 2023 Chevrolet Tahoe at this dealership was stress-free from beginning to end."
Cons:
"Do not buy a car from Axis Motorcars! We called ahead of time to make sure the vehicle we were looking at would be there... We walked out to see the vehicle and other people were inside of it looking at it and also planning to buy the same vehicle."
"Didn’t even get a chance to go look at the vehicle before experiencing some of the hardships that everyone else has posted reviews about. They are not good people and it’s a nightmare business."
"Do not shop here!"
"Prepare to pay a hefty add-on 'service charge' in addition to the vehicle sticker price."
"Just save yourself the trouble and go to a normal dealership that is actually legit."
"PLEASE do not buy from this place they aren’t honest and just want $$."
"Visiting this dealership was an absolute nightmare. To put it bluntly, it's the epitome of a worst-case scenario."
Vehicle Condition
Pros:
"The car was precisely as advertised - in excellent condition."
"The car is in great condition and the price was outstanding."
"The Mazda CX-5 Grand Touring was presented exactly as advertised."
"I'm incredibly pleased with my new car, and it's all thanks to your dealership's exceptional service."
"Their cars are legit, and the whole experience was top-notch."
"I couldn't be happier with the service and the car!"
"I am now the proud owner of a Toyota Camry, thanks to Samantha from the sales team."
Cons:
"We find out the car has been in a severe rear end accident and was BOTCHED UP."
"I did end up having an engine and indicator light on dashboard issue like a week after I pulled off the lot."
"Bought a 2016 Infiniti QX60 for $25,000 within 6 months the car had a transmission problem."
"They have found rust in different spots and dints. It also has computer problems."
"Most of the vehicles have many damaged defects."
"Tried to buy a car a 2018 challenger, but this was a bad experience, they tried to sell it as is with the one accident on file but turned out it had 3 different accidents with deployed airbags even."
"The Hyundai Sonata I ended up buying from them was rejected at DMV inspections."
Financial Aspects
Pros:
"Despite my challenging credit history, the team was able to secure the necessary financing."
"They are transparent with their estimates and don’t push you to buy their services."
"The team was courteous, attentive, and thorough in their assistance."
"I love my Audi Q7, and highly recommend this dealership!"
"Great dealership, my salesperson was Andre he helped me with my budget and was very informative with the whole process."
"A+ performance from Luis. We came for 2020 Jetta and he helped us through the whole process."
"Andre did an amazing job helping me get approved and buy a new iron friend."
Cons:
"Fees are crazy high for pre inspection, but the car didn't even come with an inspection sticker."
"They ask for very high interest rates."
"I believe they have breached the contract and possibly committed consumer fraud."
"They give you very high interest and if they give it a little low then they make the bank change your monthly payments."
"They’ll take your money and once deal closed they won’t care about you."
"They add the fees for almost $5000 extra."
"They added thousands to a relatively cheap price shown on Autotrader."