"The chicken cutlets are easily the best in the city since they're thick, crispy, and lots of spices that give it a savory taste."
"Their Vodka Sauce is amazing and you can also buy to make at home."
"All the ingredients were super fresh and just so delicious!"
"These sandwiches are amazing, so so tasty and juicy."
"The bread is seasoned and fluffy with a good crisp on the outside."
"The saltiness of the prosciutto was balanced nicely with the sweetness of the sun dried tomatoes."
"These sandwiches really made me feel like I was hugging papa one more time again."
Cons:
"Chicken lacked any flavor - no salt, nothing. Very bland sandwiches."
"It wasn't terrible, but it had no flavor at all."
"The lettuce wrap, especially for 20 bucks, was lacking any real lettuce wrap, and the chicken was not seasoned."
"The FDNY sandwich for me was a little dry for me, as there was not much sauce in the sandwich."
"I was looking forward to a juicy vodka sauce situation and it looked more like a sentiment or whisper of sauce with which you can’t really taste."
"All nasty. No seasoning, bread smells like it was sitting next to a wet towel."
"The sandwich wasn’t even good. & it was cold, not even toasted, the whole thing cold."
Service
Pros:
"Staff were attentive and super sweet."
"Service is always excellent."
"Service and fast, efficient and professional."
"They do an amazing job of getting through the orders fairly quickly."
"Everyone is really friendly and attentive."
"The workers are super friendly and knowledgeable!"
"Excellent atmosphere, excellent food, excellent polite and quick service."
Cons:
"The guy making the sandwiches look like he was making fun of customers."
"It was a weird awkward vibe just walking in & leaving."
"Every time I have come in here, it is never a welcoming place."
"The service can be slow at times, I chose to wait outside after ordering and had to remind the staff of my order after 10 mins."
"This guy yells out to me and my coworker and says, 'hey, we don't do window service', like a damn rude douchebag."
"Never again online, it's a good place but customer service is horrible."
"The food is good but the service is terrible, the workers were so rude to us."
Value
Pros:
"Decently priced given that the sandwiches are freaking huge and very high quality."
"Sandwiches are delicious and relatively inexpensive for their size and their sauce is on ice for you to buy and take home."
"For what you pay you get a lot, and high quality as well."
"If you’re visiting Williamsburg it’s a good stop for some fair priced large gourmet sandwiches."
"One of the best in Brooklyn, all the sandwiches and fresh food are always on point and well priced."
Cons:
"Food portions have gone significantly down, and prices are continuing to significantly increase."
"4 heros $80 half of an electric bill not right, great but salty."
"Close to $20 after tax for a hero is a bit insane."
"The sandwiches were $19 and $21 and though they certainly put that amount of money’s worth of ingredients - it lacked a little love."
"It takes 35+ minutes for one OVERPRICED hero with nothing special."
"Food is amazing. Have been going here for years. Only reason for 2 stars is their pricing/greed of owners. Just looked back at a receipt from 2020. Eggplant parm hero was $11.50. Today? $18.00. Absolutely OUTRAGEOUS. A 56.5% increase."
"For $20 a sandwich, every experience should count."
Ambiance
Pros:
"The patio in back is also great in the Summertime, with a nice little fountain and garden to enjoy while eating or chilling out."
"Low key and tasty sandwich shop. Definitely a popular spot without being too busy."
"What a fun, cool place in Brooklyn!!!"
"Cool spot. Cool location, parking more than doable, small dining space in front almost always accessible -a must try in warm weather."
"Like the ambiance and vibe."
Cons:
"I wouldn't recommend this place which is unfortunate."
"It was a weird awkward vibe just walking in & leaving."
"Every time I have come in here, it is never a welcoming place."
"There's no seating inside and they effectively upcharge you for using a credit card (4% discount on paying with cash) make this a place more suited for a quick grab and go rather than a sit down lunch with friends."
"More like a 3.5. had the big bang - sandwich was alright but not worth the $23 for a hero IMO."