Address: 153 E City Ave, Bala Cynwyd, PA 19004, USA
Phone: +16106640402
Rating: 4.1
based on 139 reviews.
Food Quality
Pros:
"Tomato soup was rich, thick, hot and delicious."
"Best eggs and bacon I've had in a very long time."
"Food was fresh and flavorful."
"The chocolate baby Bundt is good!"
"Coffee was cheap but so good!"
"This miniature bundt cake was so moist it left nothing to be desired."
"The spinach was very tasty."
Cons:
"The entree' I ordered tasted like nothing but pasta, bland shrimp and olive oil no seasonings at all."
"Food was bland, poorly constructed Sandwhich way to much mayo and steamed into a soggy mess."
"I ordered 3 pancakes that looked like they were barely cooked."
"Food presentation was horrible which is really unfortunate because this use to be one of my favorite places!"
"The shrimp linguine which was a disappointment."
"Potato soup was off and sour, chicken pomodori had 2 slivers of chicken on it, and the garlic bread was hard as a rock."
"The mushrooms in my eggs were so raw they crumbled in my mouth (not appealing at all)."
Service
Pros:
"The people behind the counter, I didn't get their names unfortunately, but they were so nice and helpful too."
"Staff is friendly, sociable. and very quick to complete orders."
"The staff at Bala Corner Bakery are very nice and always go out of the way to be helpful."
"It was very hot inside, seems like the ac may have been broken but that did not stop the employees from being kind, courteous and giving stellar customer service."
"Today after a conflict with a manager & co worker. Erin & Siani was very nice to me by keeping a high level of customer service and meeting the needs of all customers to make sure they were satisfied with their meal."
"5 start shout out to Davora for service. She is always very pleasant and makes you feel welcome and appreciated."
"Josh and his colleagues went above and beyond when we needed a last minute catering need!"
Cons:
"Placed a pickup order for 730pm. Got it back and found the order was incorrect & the garlic bread was burnt."
"Then the manager hangs up on us 3 times."
"The counter person was not friendly or professional."
"Some of the personnel are just rude!"
"Staff could use training on customer service (very rude to another guest while I was there)."
"The cashier made a smart remark instead of helping me."
"Horrible, horrible service! One of the girls in the front who took my order had a nasty attitude!"
Atmosphere
Pros:
"As far as atmosphere is concerned, they are a mixture of a little trendy and a little modern."
"Open airy plenty of space between tables. Clean and prices are reasonable."
"Spacious, always plenty of room for good social distancing."
"It has a nice atmosphere and it’s a great location to sit for coffee or meet with someone."
"Its a great environment...the food tastes great...the service was excellent."
"It's a spacious cafe and the music was soft enough to create a relaxing atmosphere."
"Great place to stop by for coffee and pastries. Has amazingly fast Wi-Fi and a great ambience."
Cons:
"Patrons nor staff should not have wear sweaters or coats inside."
"It just feels like a 'wannabe high end' bakery. It leaves me wanting something that it can't give me."
"This location has no heat. There has not been heat in the restaurant for 4 months."
"The place was packed as expected on a Saturday morning. There was no one to clean the tables as the visitors left."
"Terrible place. They ALWAYS forget something in my order and never communicate they’re mistake until you have to address them about it."
"Okay if not Vanilla & Generic atmosphere, the food was bad though, they didn't bother heating up deserts, the mac and cheese was runny and the bread was old, wouldn't recommend."
"The trash can was overflowing. It needed to be handled."
Management
Pros:
"The manager handled it so professional."
"They seem to care more about customer service than the staff in the past years, and will go the 'extra mile' to make sure the customer is satisfied."
"I would expect a manager to make sure everything is OK with the customer even if there was a complaint. That's being a good manager."
Cons:
"I can forgive a mistake but I can't do business with a place that won't even respond to their customers."
"Because you refuse to address multiple complaints about your very poor management, you have lost a customer for life."
"All in all the manager tried to correct the mistake and I would have been ok but the another wrong order came out and I nearly lost my cool."
"You’ve received multiple complaints about the tall, large light skinned woman with the bad attitude. Why is she still at this location?"