"Everyone there from the tech advisor to the tech doing the work was very friendly."
"Raul always takes care of me, always respectful, courteous, informative."
"Carlos Ramos was incredibly professional and was very clear and transparent throughout the process."
"Brian Hynes was very attentive and welcoming throughout the remainder of the process at the dealership."
"They are up front with pricing and try to educate customers as best as possible."
"The service team always gets me in and out quickly and they try their best to accommodate requests I may have."
"Advisor Stephanie made my experience a pleasure. She was polite, efficient and honored a service coupon."
Cons:
"But I am still not happy with the additional charge when i use my credit card."
"Went in for a oil change ask them service dept to check it out and replace windshield wipers they said I needed front breaks and filters 1000 dollars later."
"I went in for my complimentary oil change. After waiting over an hour and a half I went to see what’s going on. They said they were backed up."
"Freehold Subaru refused to perform a full diagnostic as to the exact cause of the failure and quoted us an almost $18,000 bill to replace the entire engine and exhaust."
"Finance department were rude when working on payments."
"I did not know that there is now a 2.9% charge to use a credit card. I was not happy that I was not told when I made the appointment."
"Disappointed that I made an online appointment for check engine light on and rough idle and was told when I arrived that this work was not done on Saturdays."
Sales Experience
Pros:
"Mike Moursy makes the entire purchasing experience very pleasant and informative."
"Salesman was nice."
"Shawn gave me the best, 'No Pressure' car buying experience I've ever had!"
"Lester Soto/Brandon Jones - what an awesome duo! Honest, professional, knowledgeable, personable, reliable, very responsive, no games and no pressure!"
"Nick A. was excellent, no pressure whatsoever, worked to get me the best rate which was actually better than my own bank!"
"The whole experience of buying my new Subaru Forester was really great. No pressure."
"From start to finish, my experience with Subaru of Freehold this was simply fabulous."
Cons:
"Freehold Subaru told me I had no equity in my lease return, and that I would have to put $2500 out of pocket for a new lease."
"Very rude, don't work with you and they are not interested in making sales."
"The finance manager was a little condescending and super annoyed by the fact that I declined to purchase their extended warranty."
"THIEVES. STAY AWAY. I will never take my car here for service."
"Be very cautious buying Subaru. The dealership won’t want to work with you, and corporate is very slow at turning the wheels to get things moving."
"Absolutely disgusting."
"The sales manager Brian or Jeff I don’t even remember this clown’s name, was unprofessional and confrontational for no reason."
Vehicle Quality
Pros:
"I absolutely love my Crosstrek."
"Many safety features that give me confidence when my family are in the car."
"We are on our 5th Subaru, We Love the Car."
"The Forester exceeded in many fronts like interior volume including headroom, legroom, specially in the rear."
"With a ground clearance of 8.5 inches it can clear many obstacles."
"With seats down it has a whopping 70 plus cubic feet capacity."
"Loving my new Impreza Sport. Have not had a car I loved driving this much ever!"
Cons:
"Just beware and do your complete inspection of everything on car as I’m sure Subaru does not do a complete inspection of electronics."
"And they need to charge the customer for their poor workmanship, this is a really ripping off!!"
"Absolutely horrendous. Embarrassing actually. My pregnant wife was on the way to her middle school teaching job in her 2019 Forester at the end of October that was still under warranty when it experienced a catastrophic engine failure."
"Very upsaded with Freehold Subaru Service, I have 4 tires replaced at the end of the last month - December, after 2 weeks the tire pressure light is on when I drove on the highway."
"My car was not washed and the sticker for the oil change was not changed to reflect the next mileage for oil change."
"Used their car trade in tool on their website and got an estimate for my car. When I called up what they were willing to offer was 7k less than the estimate they gave me online for my car."
"Just completed another car lease at Freehold Subaru. They make the car purchasing process easy."