Address: 1710 N Olden Ave, Ewing Township, NJ 08638, USA
Phone: +16098832800
Rating: 4.7
based on 342 reviews.
Customer Service
Pros:
"Ciocca's service department is great, especially David Mandeville. David is GREAT."
"First time at Ciocca Subaru of Ewing. Great customer service from Chris del Buono."
"Every member of the sales and finance team was helpful, kind, and expedient."
"Coleman Subaru is great! Such a great experience, they treat you like family."
"Best experience I’ve ever had at a dealership from top to bottom!"
"Overall an excellent experience and I highly recommend."
"Everybody at Scott Harvey was friendly and helpful."
Cons:
"They take forever to get back to you and really don't have a care for customer service."
"Making a appointment was pointless. They seem to have no interest in selling."
"Horrible service center. Wasted 3 hours of my time gave me an appointment for 3PM... they did not have a tech available to install accessories in my car."
"Service Center has horrible service, choose another dealership."
"EXTREMELY DISAPPOINTED in their customer service and management... Needless to say, we will NOT be coming back and we will NOT be recommending this place to none of our family or friends like we have in the past."
"Scott Harvey Subaru dealership in Ewing, NJ changed owners and management to @Ciocca Subaru... acknowledging the quality of service and customer service have not been the same especially not better, if I could rate it as a minus, it would've been a minus."
"The person I worked with at the service department was pleasant and helpful but that doesn't resolve my issue."
Sales Experience
Pros:
"Would certainly recommend them if you're looking for a new or used car."
"Just picked up my new outback 2 days ago!! Love it!! Thank u to Herman who was so nice, knowledgeable n professional."
"Herman, my salesperson was awesome!!!!!!! He was very friendly, patient, informative and kind."
"The car was great, and the dealers worked up a couple of financing options."
"I purchased a new Subaru in 2019 from Scott in sales dept. Everything has been a positive experience."
"Definitely recommend this dealership and their way of working with customers."
"Herman, our salesman, was courteous, patient, and knowledgeable."
Cons:
"I contacted them online, and a sales guy reached out promptly assuring me that the car was within the budget I specified... only to find out they were not willing to meet the commitments they made on the phone."
"I ended up purchasing a preowned impreza hatchback from this dealership... Now my shop is telling me it still needs replacement. I am fed up at this point so I have to give the service center a negative experience."
"The only thing keeping this from being a 5 star review is the following. I went there to see a specific car that had been listed online. When I arrived, it was not prepared to be shown."
"The interior was 'lived in' and there was a big sticker on the windshield saying that it was not ready to be shown."
"Had an appointment to see Billy in sales and once we got there, he told us we'll have to wait a 'couple' minutes as they were busy but he wasn't sure how long the 'couple' minutes are actually going to take."
"Also price quoted was not honored."
"On top of that I had to make another $95 payment because they miscalculated on my motor vehicle charges."
Vehicle Quality
Pros:
"I love my new 2024 Subaru Legacy Sport."
"I could not be happier with my 2015 XV Crosstrek."
"The car itself is immaculate and is to date, the best car I’ve ever driven! It handles beautifully, is comfortable and classy and fits my needs perfectly."
"I am very happy with my 2021 Forester purchase."
"I love my new Subaru Legacy!!"
"I love my new car!"
"One the best car buying experiences I’ve ever had!!"
Cons:
"Not sure on car terminology but the functionality of engine stopping while car halts and the car starting again is not seamless."
"Lot of engine noise. Tough to drive with that noise if not habituated."
"The high annual cost of maintenance on my 4-year-old Ascent with 50,000 miles on it is making me regret buying a Subaru."
"I had a car test drive for a mile before purchase in the day time on the busy Trenton street and might have failed to capture the issues."
"Had an oil change done as well when it was in the shop and after getting back it was leaking oil."
"Navigation is definitely not good than the one in phone."
"Car was in for oil change, new wiper blades new brakes plus some other repairs... Seems as if no other work was done."
Facility & Service
Pros:
"Tight customer parking especially when busy."
"Pickup is almost low."
"The staff was friendly and knowledgeable and made the purchase extremely easy for me and my husband."
"The facility was beautiful and everyone was friendly and helpful!"
"I was very impressed with the cleanliness of the service area."
"The lounge was comfortable and quiet, allowing me to work productively."
"Well known automotive retailer with decades of experience in this location."
Cons:
"The driver's inside of the car was dirty with grease stains on the plastic mat and the cloth mat."
"it's a nightmare trying to get an appointment. Not till May 2n'd really? This is unacceptable!!!!"
"Waiting room isn't much so I wouldn't recommend waiting for your car if it's going to be long."
"The only thing that is a little off, when you make an appointment to service your car, weekend availability is limited."
"The service man did not go over the bill with me."
"Also, I'll NEVER understand why they need to readjust my driver seat settings to drive the car 15 feet to pull it out of the garage."