Colonial Subaru Reviews Summary

Customer Service

Pros:

• "The salesman was so kind and attentive."
• "Everyone that I've met at Colonial Subaru has been very helpful and nice thank all of you🤝😊 I will be back soon to get a new car."
• "The sales team was honest, extremely patient, and friendly as I purchased my first car."
• "Suke was professional, kind, considerate, and patient!"
• "Service advisor Dennis mcgettigan is always a pleasure to work with."
• "I can honestly say that everyone I spoke to was great as they were nothing but understanding and helpful."
• "Allison Barbera was amazing, she listened to what we wanted in a car and didn't rush us."

Cons:

• "Go here only if you have no other options."
• "I am beyond dissatisfied with everything my wife and I have put up with, and I will not return to this dealership for anything if I can avoid it."
• "This was 100% a money grab and we will not be back."
• "I will NEVER return suggest or recommend colonial!"
• "Very pleasant over the phone, but once I stepped into the dealership, everyone lied every step of the way even in the face of written proof."
• "The Service Center, however, is an absolute horror show."
• "Tony is a crook and a sneak."

Sales Experience

Pros:

• "Great buying experience! Walter Ruschak and the whole team made it really easy and we felt well taken care of."
• "Micheal Salomon made the process incredibly easy."
• "We drove out as happy customers. Can highly recommend this dealership and their team."
• "The entire buying experience was exceptional."
• "Michael was wonderful to work with and moved quickly and fairly through the process while comprehensively going through the options and features."
• "Extraordinary experience with Colonial Subaru and in particular, Sales Representative Michael Soloman."
• "They really work with you to get the numbers right."

Cons:

• "One reason I came to Colonial was because the other two near-by dealers creeped me out."
• "Not sure what to really rate the place. Good people, have gotten a few cars when Ted was working as a rep. But sad to see the establishment struggling financially you can see where they are cutting budgets in multiple places."
• "BTW, nobody honored the Costco auto discount program."
• "They wasted weeks of my time I could have spent ordering a car from a less dishonest dealer and hours of my time in the dealership."
• "Fred Beans dealers do not charge you for using a credit card. But to sit there and say you are getting hit with 3% at Colonial is interesting and definitely got to make the shift to Fred Beans for everything."
• "I would avoid this place!"
• "BEWARE!!! Purchasing a 2022 wrx all was going well until it went in front of Tony in the finance department."

Facilities

Pros:

• "The space itself is comfortable and very clean."
• "There are several rooms to choose from if you are waiting there, including a children's room and a quiet room, with several couches, chairs, and tables."
• "There is a nice quiet space above the dealership where I could work while waiting for my car to be serviced."
• "There is free WiFi, coffee, water, and snacks."
• "I love that they have a person, Erin, who reached out to us multiple times to bring us in to understand the car."
• "The entire staff were amazing and the process just as smooth as the first two cars."
• "Had a great experience at Colonial Subaru! Each member of the team we worked with was personable, compassionate, and fair."