World Wide Aquarium & Pets Reviews Summary

Staff and Service

Pros:

• "The staff are nice and knowledgeable. My son loves playing with the Cricket, the store cat."
• "Knowledgeable and friendly staff. Jeff and Brandon are truly the best!!!"
• "The owner and staff are always there to help with anything you need!"
• "The staff is very helpful and willing to answer questions honestly."
• "The staff are helpful and friendly."
• "Very kind and helpful staff."
• "The staff were kind, knowledgeable and extremely helpful."

Cons:

• "Poor customer service from the owner all the way to the employees they are disrespectful and act like it’s a burden to do their job or answer questions."
• "Only thing you have to watch is the attitude from some of the workers, and they're not very polite about it!!!😕"
• "One of the younger ladies has kind of an attitude for no reason."
• "The worker that helped me with him was also VERY rough with getting him in the net so that didn't impress me."
• "I’ve been her twice for fish and both times the gentlemen that helped me terrorized the fish during catching them, not even kind of gentle."
• "I’ve gotten severe attitude multiple times here, all times coming from the young girls that work here."
• "The sales guy has no knowledge about fishes."

Store and Selection

Pros:

• "They also sell a lot of small fish tanks, things like half-gallons and even smaller cubes."
• "The atmosphere is great and I will 100% go back again."
• "Love this place. They always have what I need and everyone knows their stuff when it comes to proper care."
• "Great store with a large selection. They are very reasonable and they are worth the local business support 10/10 times."
• "Fantastic selection, great customer service, feels like family!"
• "They have a great selection of species, and their fish are well-cared for --- something hard to find these days!"
• "Prices are very competitive, there's a good variety of species."

Cons:

• "This place should be shut down permanently !! They don’t even deserve the one star I was forced to give them !😡"
• "The other gouramis that died were all dwarf and it could be dwarf gourami disease... but still.. the dying trend is suspicious of something from their setup."
• "Many showed signs of illness and stress. Several tanks had one or more dead fish in them."
• "Unfortunately the staff doesn't know as much about fish as I would expect from a mom and pop shop."
• "I really liked this place for supplies but don’t think I’ll buy their fish anymore. I bought $40 worth of fish and they were all dead within 3 days."
• "Before I purchased fish from here I had the healthiest tank ever. Brought 2 Oscars and feeder fish from here, 20 minutes later everything in my tank is dying."
• "A nice variety of fish, but the proportion of tanks that had multiple dead fish was off-putting."

Prices and Value

Pros:

• "The prices are comparable to online prices and are often cheaper than other pet stores."
• "Great store. Good prices and the animals are worth every penny."
• "They stand behind their product. I highly recommend this place!!! Good honest people!!"
• "Everything was affordable and in stock."
• "Good prices and they have a lot compared to the size of the store."
• "This is a store full of solutions to all your pet’s needs, at a very reasonable price."
• "Way more variety of fish than the big chains and they actually take care of the fish."

Cons:

• "Expect to pay 30 dollars for dubia roaches."
• "The prices are too high for Half dead fish."
• "He did have a hemorrhage on his fin that I unfortunately only noticed after getting him home."
• "I like this store and it close by me but the reason I gave the 4 stars is cause if they sell you a sick fish by mistake or one just die over night, you dont give a refund and these lil fish are pricey."
• "Aquarium guy told me my plant for my aquarium was 5 bucks, then turns around and writes 5.99 and I didn't notice until after I checked out."
• "Prices seem to be much higher in stores then stated on the website."
• "I’m very upset with the fish and how every time I buy fish they die and you can not return anything."