Country Critters Ltd Reviews Summary

Animal Care

Pros:

• "They clearly take very good care of all the animals in their store."
• "A great place with reptiles, tons of fish/marine life, cuddly creatures and even a wallaby who roams the store."
• "Staff was friendly. Very clean atmosphere. Much to look at. Animals well taken care of."
• "The people there are very knowledgeable and can help people that are new to having pets."
• "They have a wide variety of the exotic animals on display as well as many fish species for your viewing pleasure."
• "The employees were all very nice and were quick to offer help."
• "The staff are friendly and knowledgeable, and don't try to sell you things you don't really need."

Cons:

• "The concept is cute and all, but the fact that they have really high maintenance pets there is UNEXCEPTIONAL."
• "The reptiles are always looking half dead, and in bare-bones habitats."
• "Overpriced and does not have that compassion it used to have years ago when I used to bring my kids here."
• "I am never going back to this disgusting pet store ever again."
• "Bought two geckos for my daughter including a full tank set up. One did not have a tail the other was ill and had to have a portion of the tail amputated 2-3 days after we brought them home."
• "Bought a 1 year old ferret from this place and she got sick the day after we brought her home."
• "They keep their pets in the worst conditions. the rabbits homes are too small, barely any hay."

Customer Service

Pros:

• "Prices are good too..quality always top not!! Advice cannot beat!!"
• "All of the staff I talked to were super friendly and knowledgeable."
• "Very impressive! Staff was friendly. Very clean atmosphere."
• "Staff was polite, knowledgeable, and helpful."
• "The young staff who work there are very polite."
• "All of the staff members who came by us were smiling and in great spirits with good customer service."
• "Very friendly staff with experience."

Cons:

• "The line was growing while the guy at the register ignored us and kept talking to his friend about his fish tank."
• "Country Critters, my advice to you is to learn some professionalism, learn to be honest, and educate yourselves and your staff better about the animals you intend to sell."
• "There was one rude older man that worked there that they so don't need there because he creates a toxic vibe."
• "Customer service is really bad cause it's hard to find someone to help you."
• "I was invisible, didn't even say sorry for wasting your time."
• "Only problem I have with this place is that guy Dom who works in the fish area small bald guy. Very mean and has a bad attitude for no reason."
• "Guy who we asked for help from kept talking over us when we'd start asking a question."

Pricing & Products

Pros:

• "They have a wide variety of products for different pets."
• "They don't just shove the pets out the door they make sure they are going to a good home with the knowledge u need."
• "They offer nail trimmings at a very reasonable price."
• "Outstanding Fish selection..care like no other for miles!!"
• "They have an awesome selection. I am always in there."
• "They also have such a wide selection of products at very reasonable prices."
• "Fantastic assortment of fish and all the supplies you could ever need."

Cons:

• "Too often understocked and overpriced."
• "It's like a mini zoo. So many cool things here and a really amazing aquatic section. Only complaint is they are a bit pricey."
• "Everything is overpriced and when u think u getting a deal on an item turns out your not."
• "This store continues to sell animals despite the continuously rising number of abandoned and neglected pets across Long Island."
• "Everything is overpriced. Gave me wrong information about some of the animals."
• "But pretty pricey, and the freshwater fish are chronically overcrowded."
• "They’re also not too well informed on the animals they sell and there prices are way up there."