"People working here are super friendly and always very helpful."
"The staff won't ever accuse but always ask as I saw a scenario of someone being told on for stealing and a staff just went and asked the person not to instead of accusing and it ended up being a mistake."
"The customer service that I received from Danny was excellent."
"Thank you Yashonia for helping my dog look Amazing right on time for her first birthday! Grooming service was super quick, friendly & she went above and beyond by giving me health advice for my Beagle."
"Extremely helpful staff I went in with a list of about 12 or so thing's to put together a fish tank for my wife's classroom, and so about an hour plus later and many questions and needs answered and taken care of I was very great full for the patients and time I was given."
"Both [associates] were extremely friendly and knowledgeable."
"Customer service was excellent. A new employee was able to guide me to the right person to talk to and stayed so they can learn."
Cons:
"The evening manager was not helpful. She didn't show any kind of care, concern, or even try to help."
"This place is horrible not one associate ask me if I needed help."
"Horrible. No one answers the phone ever."
"The staff here is completely uneducated and as we were waiting were not treating dogs with care but rather chasing them around their small quarters trying to get them leashed up."
"The staff Is horrible they are always joking around or tasking."
"HORRIBLE EXPERIENCE, my father went to ask for help and the lady that worked there screamed at him 'I have customers'."
"The employees are so rude I literally just walked out right now."
Store Condition
Pros:
"Petco at this location as I walked in my very first time was immaculate and all merchandise are well organized in the right place."
"It's a regular Petco but it is well run and the staff members are all very friendly with my kids."
"This is my favorite Petco store. I'm glad they always have the stuff I look for."
"Yes the place is clean for the pet."
"Very very clean. Organized. They have a variety of pets. Plenty of food in stock."
"It's a nice, clean, light and bright store with free parking."
"Petco is always a pleasant visit."
Cons:
"many dead fish in the tanks."
"It feels like the store is closing down. Empty shelves, bare fish tanks."
"I guess due to the pandemic this store is ransacked. The selection is dismal."
"Decorations on shelves look like they been used or they are dirty."
"Store is always unorganized and smelly. Over the phone the employees are unprofessional and dismiss you quickly."
"This store always looks like it's been ransacked."
"Air smells like urine and the whole place looks empty."
Parking
Pros:
"It's a massive complex with six parking spots in front of the store."
"Parking lot is crazy crowded and little side street you drive down is too. BUT they do have upstairs parking lot too."
Cons:
"Parking is nearly impossible. Petco has three spaces plus one handicapped spot, in a very busy strip mall."
"The parking lot is awful though. My least favorite parking lot on the planet."
"The store is a typical Petco store, however, the parking lot is totally ridiculous."
"Long lines. Zero enforcement for handicapped parking. Spots always takin by no permits."