Petco Reviews Summary

Product Selection

Pros:

• "There is a wide selection of goods to choose from along with furniture items."
• "They have a very wide selection of animal products like food toys treats healthy chews for dogs and litter for cats."
• "It's very easy to find exactly what I need. The selection for my cat is amazing!!"
• "They definitely have a good selection of food, treats, supplies, etc."
• "A large selection of cat and dog food as well as snacks for every need and every breed!!"
• "It had most thing I needed and every food on the planet."
• "They have it all for dogs, cats or fish or any pet in between."

Cons:

• "I was pretty disappointed... the inventory of harnesses and leashes was surprisingly limited."
• "Doesn't have many engaging toys besides kongs, and few grooming options for brushes, wipes, paw balm, etc."
• "The level of variety in the cat section is lacking due to products selling out."
• "You'll find what you're looking for - most times I guess...but I'm surprised at how often I go and can't find something or it says out of stock on their app."
• "Location is nice but it almost never has certain products I need for my reptiles."
• "This location was ok. It was not stocked with products on shelves."
• "The employees were very inattentive and the inventory of harnesses and leashes was surprisingly limited."

Customer Service

Pros:

• "The staff at this Petco is always helpful and the store is well stocked with the items I need for my Betta fish care."
• "Staff was very accommodating and helpful when my six-year-old daughter was shopping for treats, collars, and toys."
• "Kayla in the front of the store is great, she had patience and overall great customer service."
• "The young lady that checked me out was soooooooo helpful, she checked online for the item I was purchasing and I was charged considerably less."
• "Very lovely and helpful customer service staff."
• "The level of customer service was THE BEST I've ever received at a Petco store."
• "The sales associates are so on point, and they're there when you need them."

Cons:

• "The customer service is really very bad, the workers always have a bad attitude."
• "The manager even raised her voice."
• "The groomer had an attitude the cashier had an attitude horrible customer service."
• "Staff aren't reliable. Some are very rude."
• "The staff was NOT kind when we voiced our displeasure at their service."
• "This store is clean and at a convenient location, but the staff have poor customer service and are rude."
• "It's like dealing with the walking dead in this store. Getting someone to actually help you is a feat in itself and when they do I was made to feel like I was bothering the staff."

Grooming Services

Pros:

• "Without an appointment my dog got his vaccines in and out at a great price, everyone was friendly my dog Rambo enjoyed his treats and new toys his mommy bought him, the place was clean and organized, I love my dog and Petco."
• "The grooming team at the Lexington Ave Petco is amazing! My dog always comes out perfectly bathed and happy."
• "Jessica is an amazing groomer! Our dog smelled soooooo good."
• "Petco does a great job at training their groomers."
• "I cannot give more praise to Crystal. She is a dog whisperer!"
• "The groomers are awesome. They each have their own little style and twists."
• "My pup always leaves looking and smelling like a million bucks without it costing as much."