Macy's Reviews Summary

Customer Service

Pros:

• "The staff at this Macys are so pleasant and nice!"
• "Guy (Andrew) at the shoe department was very helpful and kind."
• "Anthony's people skills are absolutely wonderful."
• "The sales lady was friendly and attentive, all while handling numerous customers."
• "Our cashier, Lan, was very friendly and super personable; she made our experience overall very pleasant!!"
• "Excellent!!! Customer service associate was wonderful."
• "Extremely satisfied, Macy's employees was friendly, knowledgeable & co-operative."

Cons:

• "Today 2/16/19 @ 7:53pm I went to Macy’s & purchased a women’s coat, and the very nasty, rude & unprofessional old female employee working in the women’s coat section had a very unpleasant decorum about her."
• "Worst customer service experience ever. I went to purchase a coffee grinder... I was a penny away from free shipping and I was told there was nothing I could do to waive the shipping."
• "Very sad to see only a skeleton crew."
• "Zero customer service, have to search for people to ring you up in the shoe department."
• "I am FURIOUS with this Macy’s and their young nasty associate that don’t want to work and don’t respect the customer."
• "ALWAYS problems at the check-out. Lines too long, staff rude, unmotivated, and unprofessional."
• "The staff was not helpful at all."

Pricing and Sales

Pros:

• "Macy's has nice clothing ranging from average prices to a bit expensive but if you have a coupon you can find a good deal."
• "Pro Tip: There are always discount coupons available if you look around."
• "They matched the Cyber Monday price on the site and we saved some cash."
• "The FINAL SALE SECTION IS A GOLD MINE OF SAVINGS IN LINE."
• "We ended up finding the perfect one for a very inexpensive price!"
• "I got this cool reversible jacket by Guess that was originally 160$ for only 56$ from the clearance aisle."
• "Great sales, and the lady that help me in shoes was fantastic."

Cons:

• "Went dress shopping with a friend all the dresses were overpriced and they had a 40% off sale they didn't use the coupon at my friend had for an additional 25% off which I didn't think was fair."
• "Now Macy's is not good place for shopping even their price is higher and the send or gave you Discount coupons are Not Valid or applicable to get any price discount."
• "The prices are too expensive..."
• "Horrible return policy. Some clothing is only 30 days."
• "In Macy's, it's really big and there is a lot of stuff you could buy here but the items are way too expensive."
• "Lol I laughed out loud at the prices."
• "Selection of clothing not up to Macys previous standards."

Store Experience

Pros:

• "Love this place! Friendly staff and has everything you are looking for."
• "Great on line selection. More than what's on the 3 FLOOR STORE!"
• "The selection and range of products is rather stupendous."
• "Macys is just the place to find anything for any occasion, you have a party and you don't know what to wear? Well go to macys and you'll get an idea real quick."
• "The store was immaculately clean! A plus in this Pandemic..."
• "It is always enjoyable to shop here. A cut above other department stores."
• "This store is absolutely gorgeous and always organized....Service is Top of the Line."

Cons:

• "Macy's used to be known for this. But as internet shopping took over, most of the store is a wreck and staff is hard to find."
• "Most dressing rooms were closed."
• "Way to crowded, I'm not paying $20 or more on one shirt or pear of jeans. It is way to hot in the store and the higher you go the hotter it gets."
• "Macy’s Women’s department in the Smithhaven Mall was moved to a different floor and is now hidden out of site behind the intimates department."
• "Needs restocking. Very little variety due to Covid."
• "The place just seems so large to be constantly maintained. Plenty of areas feel dirty and poorly maintained."
• "Shopping at the store is like going thru a garbage dumpster!!!!"