Walmart Reviews Summary

Category: Department store

Address: 1740 NJ-38, Lumberton, NJ 08048, USA

Phone: +16097029200

Rating: 3.9
based on 230 reviews.

Customer Service

Pros:

  • "Pretty good walmart. There's a young lady at customer service desk...Very very nice, good not only worker but excellent customer service skills."
  • "Easy quick return. Nice cashier, fast checkout."
  • "The Lady helped me very quickly and I went to look for a new cellphone and I found a great deal."
  • "I was just checked out by a wonderful cashier named Donna Marie. She was sweet to the lady in front of me."
  • "I’m typically not a fan of this Walmart but I waited in line for quite some time admiring one of their employees Iesha, the customer service manager."
  • "The staff was friendly and professional and understood the complexities of my prescription."
  • "People were very helpful."

Cons:

  • "Customer Service/Returns require you have time, patience and faith."
  • "Horrible. Auto dept is the worst. Suppose to open at 7 and didn't open till 7:30."
  • "The staff was unfriendly and downright rude."
  • "Very bad customer service !!!!!!!"
  • "Honestly the worst customer service I've ever encountered."
  • "customer service does not help you, they just stand there talking to each other."
  • "Cashier was rude finishing her texting as we stand there looking at her."

Store Layout & Cleanliness

Pros:

  • "Most clean, friendly and organized Walmart I have ever visited."
  • "Your store is clean and up kept."
  • "This one is clean, well stocked and has a friendly staff that have been there for awhile."
  • "The store is always clean and isles are uncluttered."
  • "I did not walk around the whole store but one thing I did notice it was very clean and the shelves were organized."
  • "It’s very clean store unlike other Walmart stores…."
  • "Very nice Wal-Mart. Usually find what I set out for."

Cons:

  • "Although I try to get in and out of Walmart's, it never happens due to no cashier's and self checkout line is always wrapped around the store."
  • "The entrance to pulling into the Lumberton Walmart lacks lighting off of RT. 38 (Dark Driveway)."
  • "The Walmart in Lumberton is horrible. the shelves are empty and the perishable items are either rotten or expired."
  • "They don't have much of anything on their shelves anymore. Especially their own brand and if I do an online order to be delivered I have to purchase more then 1 or a larger size then what I get in the store."
  • "The items were not neat on the shelves."
  • "Very cluttered and disorganized. I never find things I need when I go there."
  • "Used to be a really nice Walmart, ten years ago but now.... The store is trashed, nothing is ever put on shelves or hangers correctly."

Product Availability & Pricing

Pros:

  • "Walmart is convenient they have a lot..."
  • "They also have great clearances and I love their Automotive Department!"
  • "Many unadvertised sales and clearance items that change all the time."
  • "Also, very few grocery stores carry straight chamomile herbal tea, but Walmart does."
  • "They're doing a good job of keeping the consumables readily stocked."
  • "This Walmart is a great place to stock up on inexpensive clothing for children and to get household goods and office supplies. There's nothing fancy here, but the store is usually well stocked oh, and the wait at the self-checkout is usually short."
  • "They always seem to have the items I need in stock."

Cons:

  • "The prices have definitely gone up."
  • "Although it is my local store, and I've been shopping there for years, I will not be returning the Lumberton Walmart. Shelves are bare."
  • "The website does not match the current inventory."
  • "They don't have much of anything on their shelves anymore. Especially their own brand and if I do an online order to be delivered I have to purchase more then 1 or a larger size then what I get in the store."
  • "They either don't have any great value regular gallon water or there are only a couple at the far back of the shelf which is now impossible to get to due to the depth of the shelf."
  • "They never have anything in stock, but, always seem to be stocking shelves."
  • "They will sometimes run out of an item and not get it back for months."

Staff & Service

Pros:

  • "Love Vince! He's the best worker there! Always lookin for a great laugh."
  • "I always forget the person's name in the electronics section that helps me... He's knowledgeable and courteous almost to a fault."
  • "Everyone is very helpful I really enjoy shopping there and the prices are decent."
  • "He stopped to help and had great customer service skills and was very knowledgeable."
  • "The staff and clientele of the area are very nice."
  • "The staff was friendly and professional and understood the complexities of my prescription."
  • "People were very helpful."

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