Walmart Reviews Summary

Customer Service

Pros:

• "The employees actually seem to like their job, and they are incredibly nice and helpful."
• "Staff is friendly and are helpful if you need to find something or get a price check."
• "The young lady Yulendy who helped me was very efficient and thorough yet polite."
• "The cashier...Bernadette...deserved an award. She had a customer in line before us who turned a simple purchase into a major project."
• "Just came back from Walmart Sasha my check out lady was extremely friendly and pleasant she made my day."
• "Service was great! Employee very helpful and friendly."
• "The staff were amazing. From Grille to Xavier to Jose and everyone else- the staff were cheerful patient and very helpful."

Cons:

• "By far the worst Walmart in Berks County terrible customer service employees act like customers don't matter they're rude."
• "One of the women at self check out is extremely rude."
• "Staff called police over a male supposedly stealing a bike but once the gentleman had actually purchased his bike."
• "Staff is hit and miss. If you're lucky enough to find help in apparel, they have attitudes."
• "Horrible staff knowledge. Impossible to locate staff members with security case keys."
• "Very rude employees. The worst Walmart I ever was in."
• "I asked a question and even though the guy was nice, I was caught off guard that he used a cuss word."

Cleanliness and Organization

Pros:

• "Nice clean store but a lot bare shelves. Friendly and personable staff."
• "This Walmart is clean and well organized."
• "They really cleaned up the store. Its not a crazy mess anymore, and the isles, for the most part, don't have overstock all over it."
• "The floors were clean."
• "The store was clean and well organized."
• "This store is clean and has always been every time I've gone here plus the shelves have always been stocked."
• "This, in my opinion, is the nicest Walmart in my area. The shelves always seem to be stocked."

Cons:

• "The store was a mess. Hardly any of the shirts were where they were supposed to be."
• "Kind of disorganized and messy. Customers often leave clothes in dressing rooms, open packages, replace items incorrectly."
• "The store itself is fine, but there are 1-3 police patrol vehicles in front of Wal-Mart almost every day."
• "The restrooms are always filthy, shelves never stocked."
• "Filthy, only park if you want your car hit spaces are so small, items are dirty, no one wants to help you."
• "It is not stocked well, extremely busy, tight isles, no beer, limited items in general, dirty, and in desperate need of renovation."
• "Dirty. Shelves are not stocked."

Availability and Accessibility

Pros:

• "The lines are empty or hardly no one in the lines."
• "Always easy to find items. Whenever they are in stock."
• "I can almost always find what I need at Walmart."
• "The lot has a good number of spaces dedicated to people that placed orders online or via the app."
• "Its nice little Walmart. It has pretty much everything you need."
• "The store has all the needed items."
• "This is by far the worst Walmart I have ever been to."

Cons:

• "Never have enough cashiers u have to wait a long time to get weighted on."
• "There 2 day shipping is a joke."
• "The absolute worst Wallmart I have ever been to. Opens late, closes early."
• "Don’t order for pickup they will never come out or answer the phone."
• "Everything is locked up in this Walmart so you need a worker to go get keys."
• "Hardly has anything on shelves. Important stuff locked away and nobody is around to attend you."
• "Not usually have what you need. You can walk in with a list of ten things and get none of them."