Walmart Reviews Summary

Customer Service

Pros:

• "The Pharmacist was exceptional, polite, Friendly and professional, she answer all my question and was very patience, my cashier was also very nice."
• "Staff in the departments were helpful to locate items and cashiers opened additional lanes when lines backed up for checking out."
• "Service was prompt and friendly at the Pharmacy."
• "Customer service reps that waited on me were very nice."
• "The person that took care of me on an internet ordered item went way out of their way to try to take care of me."
• "Had a great experience this afternoon/evening having interacted with 4 great employees who exhibited very helpful/informative/courteous customer service I've ever experienced there."
• "The managers gladly exchanged one item and then even exchanged my second item for a completely different item with no hassles."

Cons:

• "Absolutely terrible customer service on the phone."
• "The manager was very rude and she snatched my receipt out of my hand."
• "Poor customer service, they don't have no cards for the handicapped. The employees are rude."
• "His customer service sucks, not sure why they promote ppl who dont like to work with the public."
• "The worst customer service I been couple times here today I went because I need paper for the presents and in the middle was some pallets and I ask someone I didn’t know she was a manager her name is Christine and she told me they cannot move them."
• "I have never experienced such horrible customer service."
• "Terrible customer service, very unorganized and always crowded."

Staffing and Organization

Pros:

• "Nice and helpful associates, not too crowded and overwhelming, and not very cluttered."
• "This location has gotten better with having food stocked on the shelves."
• "The store was very well stocked and clean."
• "I like this Walmart very much because it's very organized very clean is always stocked."

Cons:

• "However, they did not have enough staff covering the various departments to help customers find what they needed."
• "The store is way under staffed for its size."
• "The shelves are half empty and they didn't have a single item that I wanted or that they advertised."
• "Employees need to be retrained of where products are placed."
• "The checkout line is very long because only like 2 or 3 registers all open."
• "Good prices but not enough organization or help at store."
• "The store is a tossed about mess."

Checkout Experience

Pros:

• "Friendly staff, great late hours, and convenient self checkout process."
• "I've gotten used to the long lines but I must say they move very quickly."
• "Today the lines weren't long and moving fast."
• "I went early in the morning and there wasn't any lines!!"

Cons:

• "The checkout is way too slow."
• "The cashiers are constantly closing their lines."
• "Be prepared to stand in line no matter the time of day."
• "The checkout line is very long because only like 2 or 3 registers all open."
• "Outrageously long lines because only a few registers open."
• "Always a long wait in line at the cashier during busy hours."
• "Standing in long lines doesn't make sense."