Walmart Supercenter Reviews Summary

Customer Service

Pros:

• "Went to Walmart today to pick up a digital antenna... Stopped at customer service and was helped by an associate named Marcee Stevenson."
• "Friendly local employees. Knowledgeable about their products and merchandise!"
• "Very pleasant customer service helper made paying my credit card bill fast and easy."
• "Helpful manager accompanied me to the shelves and apologized when she realize some products had been misaligned with their prices."
• "Today I had to Go to Walmart photo center and normally I get absolutely no help but today a girl name Christine was so patient and helped me work the Machine to get a custom canvas so I hope she gets recognized for her. Great quality customer service."
• "The person that came out to greet me was very helpful and extremely pleasant."
• "Thank you Troy in pick up and delivery. You made my day and my kids day better so we can eat. Troy is an amazing employee and should be rewarded for his great customer service skills."

Cons:

• "Cashier had Bluetooth listening to music. Ignored us."
• "Horrible not enough cashier's, busy time of the days and only have two registers open unacceptable."
• "What is up with all the registers being closed except self check out?"
• "Self checkout- curly hair girl is too busy trying not to make eye contact to people with blinking registers."
• "Departments don't answer phones, always an excuse as to why this isn't working, or why things aren't available."
• "Customer service was rushed and I felt very undervalued."
• "Customer service was horrible today! Long line of customers and one of the associates who was supposed to be behind the counter, was putting returns in department carts."

Store Cleanliness and Stock

Pros:

• "This store is absolutely positively well-stocked and immaculate! Bathroom so spotless!"
• "Clean, organized, and well staffed. Friendly employees."
• "Store is kept near and clean."
• "For a Walmart it's also fairly clean."
• "This Walmart is usually always well stocked."
• "Clean store well stocked. Auto section and tires. Friendly staff."
• "This Walmart is usually always well stocked, the employees are helpful it's a clean store and they are pretty quick when it's time to check out."

Cons:

• "I absolutely dread whenever I have to go to the Parkesburg Walmart."
• "This Walmart is extremely filthy."
• "Shelves not stocked."
• "The restocking of shelves doesn't exist."
• "The parking lot is a disaster. Needs to be replaced."
• "But for the past few years, the shelves seem like they're hardly ever stocked and items that were a staple are now never on the shelves."
• "Never any stock on the shelves."

Pricing and Checkout

Pros:

• "Admit it! It's the LOW prices that keep ALL of us coming back everytime."
• "The prices is fantastic I was surprised when they had some of the items that I was looking and bought from major hardware super stores Home depot and Lowes for half the price."
• "Rarely ever stand in line to check out."
• "Fast check out lanes."
• "Self check out was smoother than usual, employees that helped me were super nice as was customer service desk."
• "Always has what I need."
• "Great prices !! Affordable to buy what you need without going broke."

Cons:

• "Not enough Cashiers. Self check should be limited to 10 items or less."
• "Like all Wal-Marts there's 20+ lanes but only maybe 2-3 lanes with cashiers and all the others are closed."
• "Yesterday we grabbed an item for 3.97 according to shelf price where the entire stock was... it rang up at 10 dollars."
• "As I'm standing here with literally 15 people ahead of me it's hard to not notice that only 4 out of 20 registers are open."
• "Lines ridiculously long and they going to shut down one of the sections that they do self checkout."
• "Never enough registers open and a long line for the self checkout."
• "The checkout was just about all checkouts only two regular checkouts with extremely long lines."