Address: 1710 Apple Glen Blvd, Fort Wayne, IN 46804, USA
Phone: +12604360113
Rating: 3.8
based on 296 reviews.
Customer Service
Pros:
"The staff worked hard to get everyone thought the line."
"Staff is very friendly and always willing to help."
"The woman who brought my groceries was very friendly and quick."
"I encountered the most helpful, patient young lady with AWESOME customer service."
"They are very nice and very kind service!"
"Jennifer at customer service was so patient and helped locate our receipt on the computer while multitasking helping other customers."
"The gentleman that helped me at the phone center and the electronics department was top notch going above and beyond his responsibilities and duties to help me out with my new phone."
Cons:
"I do not recommend this location for automotive care due to extremely poor customer service."
"Horrible check out, management is nowhere to be found."
"Employees where sleeping in the cart corridor as no cart could be found."
"I asked several employees where things were nobody knew and didn't care to help."
"Customer service is not taught. People who work there are rude."
"Incredibly unhelpful and rude staff. The department manager gave me an attitude when I asked for help finding an item."
"Very rude and disrespectful employees."
Store Layout and Cleanliness
Pros:
"Aisles were clean and clutter free, and we were able to get most of the items we needed."
"Everything was clean and organized."
"The store was pretty clean."
"One of the cleaner, well stocked stores."
"Great store! Clean, well stocked and neatly arranged."
Cons:
"Couldn't find what I wanted. Everything was all over the place."
"This Walmart has taken a turn for the worse. The place looks very unclean."
"Isle lay out a bit confusing."
"Parking lot is very small and hard to navigate."
"This store is dirty, under staffed, parking lot is dirty and shopping carts when I go there seems to always be hard to find."
"Things put back in the wrong spot all over and many messes."
"Also always dirty."
Shopping Experience
Pros:
"I love shopping at Walmart. I can get good deals."
"Walmart always has things I need. Appliances, random stuff."
"The prices seemed very reasonable, and we were able to find good deals on some of the games."
"They tend to do a good job of keeping a wide variety of products available and affordable."
"Store has great selection..."
"They had a wide range of popular titles, from new releases to older classics."
"I order grocery pickup every week from this location. The associates are on top of it."
Cons:
"It's always a hit or miss here."
"This Walmart is so frustrating. Tonight, I parked by the home side of the store. Walked to the door at 8PM. No sign, but it's locked."
"Inventory sucked. Nothing was in stock."
"I was in store searching for 'smash up' game unsuccessfully."
"Many of the items on the app will say they are in stock but when you visit they are not there."
"Half or more of the items on the shelves were empty."
"Lots of empty shelves, plus the selection and variety of products have disappeared."
Checkout and Service Policies
Pros:
"The self-checkout is an easy and simple process and a great aspect to the store."
"Their technology updates for transacting business, like more self-check outs and adding self-check out that have table space for a full cart of groceries are great steps forward."
"The service desk is very quick in handling requests."
"Always polite, friendly, fast, and efficient grocery online ordering and pickups."
Cons:
"Rediculous receipt checking audit policy... Was held at the door for 15 minutes."
"This has happened to me three times. Rules after self checkout... prepare to have your items and receipt double checked like costco."
"Self check out area is a bit crowded."
"Good lord was my check out person slow."
"Standing in self checkout lanes, no cashiers in the place, waiting for assistance. No one comes."
"Only 2 registers open, each with 10-15 people in line."
"THIS is the Walmart that only had 1 checkout person and he was a trainee."