Walmart Reviews Summary

Customer Service

Pros:

• "Jenifer, the pharmacy technician, offered without hesitation to help me back it the rest of the way so I did not get hit."
• "The staff was very helpful 😊 in locating the products that we needed."
• "All associates were nice though."
• "The young ladys at the customer service desk are always friendly and helpful."
• "The employee who brought the package outside to me had great customer service in mind."
• "The young lady who helped with a difficult online order made me feel better by going out of her way to locate it."
• "The cashier was very polite and respectful."

Cons:

• "THIS IS REALLY THE WORST WALMART EVER. STAFF IS VERY UNHELPFUL & THEY NEVER ANSWER THE PHONE!!!"
• "The employees there (I'd say about 60% of them) are just straight up IGNORANT!!!"
• "Customer service never available wish I could give 0 star."
• "Individual assigned to monitor checkout clearly on some kind of power trip. Was verbally abusive and I felt physically threatened."
• "I'm not a fan of having to listen to an employee engaged in a profanity-laced conversation on their cell phone while working in the self checkout area."
• "Customer service is horrible!!!! I called the store over 30 times, and when I FINALLY reached an associate I was hung up on 3 times or placed on hold for 20mins."
• "The woman that watches the self-checkout very clearly needs help."

Store Layout & Cleanliness

Pros:

• "Positive 1st- this store is always clean."
• "The store was very well stocked...that's the only good thing I can say."
• "The store is always clean, the customer service is always on point."
• "Well stocked and clean, lots of self checkout and usually several in-person cashiers too."
• "Very clean and well stocked."
• "It was very clean and a friendly environment!"
• "They had a nice selection of toys and everything was very organized."

Cons:

• "Considering it's covid, the amount of people in the store made me sick. Walked in and walk right back out."
• "There's no flow that leads, sensibly, from one section of the store to the next"
• "Worst store ever very disorganized."
• "The outside of the store is filthy."
• "The store is dirty, products never priced right."
• "This store is dirty, items strewn all over."
• "The inside is a total mess."

Pricing & Stock

Pros:

• "You have the best prices for coffee and creamer."
• "The amount of products and their prices are very good and many time better then other competitors."
• "The prices were very reasonable."
• "Actually turned out to be economically beneficial for me."
• "Some great buys, got me a new surf rod for the weekend. Friendly staff."
• "It's a Walmart. You're not going for the outstanding customer service or high end merchandise. You're going because no one else touches their low prices without putting on a sale, and because they're conveniently located."
• "They are usually well stocked, organized"

Cons:

• "The prices have gone up substantially. You can get a better deal with things on sale at your local food store."
• "Not a good selection of mattress covers which was why I stopped in there today."
• "There was absolutely no stock left..I bought things im going to return just because that was all that was left in stock."
• "Self checkout had around 20 people in line"
• "I ordered a vacuum cleaner online for same day pick up. I got an email that said order ready for pick up and when I got there I was told they don't have any more of the vacuums I requested."
• "They claimed to have 15 and 25 lb dumbbells in stock. When I got there the shelves were empty."
• "The coffee machine section had display models but very few machines to match"

Checkout Experience

Pros:

• "The queen size fitted sheet was easy to find and checkout was quick"
• "I can truly say that it was a fast and easy process."
• "No matter how busy the place is, the cashiers are always pleasant."
• "The check out lines weren't too long either"
• "The check-out lines weren't long which was a great thing to see."
• "Self checkout line does move fast as long as it isn't filled with people with their entire grocery order."
• "Today the store was very crowded yet, the lines moved quickly."

Cons:

• "I just cannot stand how the employees are stocking shelves at 4pm on a Sunday when the place is jam packed."
• "My recent experience with self-checkout at Walmart left me deeply disappointed, not only with the self-checkout process itself but also with the overall customer experience."
• "Only 1 line open and people standing around that could of been working register."
• "Checkouts are slow when it's crowded."
• "Towards the end of the night the lines are long and the shelves get pretty empty."
• "Never enough lanes open!"
• "Checkout lines wrapped around the store."