Macy's Reviews Summary

Customer Service

Pros:

• "Every employee I encountered was EXTREMELY helpful and polite."
• "Pick up associate Andy, is the person every manager wants at least a dozen of!! Pleasant, kind, ease of communication, efficient, intelligent, global thinker."
• "I was greeted happily by Lori Miller who delivered the best customer service I have experienced in several years."
• "The employees go above and beyond to help you find merchandise and get you checked out and on your way."
• "She takes her time working with you to find you the fragrance compatible to your skin."
• "Linda 'Coco Chanel' and Phenomenal Philomena were extremely helpful."
• "I was finally able to get through to store associate Adrianna Pope, who was extremely helpful and went above and beyond, to locate my item."

Cons:

• "I will never, under any circumstances, ever, ever, ever buy anything from this disgrace of a store again, and I would urge even my worst enemies to do the same."
• "I am never going back to Macy's that experience was unacceptable and I refuse to purchase anything at a store that allows there Employees especially there MANAGERS to speak to customers in that matter."
• "Very poor customer care service over the phone."
• "They only care about their commissions rather than customer satisfaction."
• "The staff is useless as well as the executive office."
• "I ask two more other ladies and it seems like they had trouble speaking English as well."
• "The staff were courteous and very helpful."

Store Experience

Pros:

• "The store is modern and clean, a pleasant shopping experience."
• "This location is much bigger and well maintained than the Deptford location."
• "The store is always clean and well-kept."
• "It's clean and organized."
• "A very large, clean and beautiful Macy’s in this Mall. A very rich and varied selection."
• "This Macy's is a bit more clean, well stocked, and organized than some others."
• "Macy's Cherry Hill Mall is a wonderful place to shop."

Cons:

• "The AC has been broken for months."
• "The dressing rooms were messy and dirty."
• "Extremely disappointed... the store is very unorganized."
• "The store is unkept and mismanaged."
• "This location wasn't too clean either."
• "The general look of the store looked like it needed a bit of sprucing up."
• "Very disappointed... Poor Macy's going down the black hole of retail."

Product Selection

Pros:

• "Great selection of Michael Kors handbags & purses."
• "They always have specials."
• "The selection was amazing! This store has a wedding department and much more formal wear than other stories I visited."
• "Only place I could go to find a pink tie for four groomsmen."
• "They still have a selection that you'd struggle to find in any other dedicated shoe store."
• "You can easily find products of many popular brands."
• "They had a wonderful selection of dresses for homecoming, weddings, etc."

Cons:

• "I was slightly disappointed that 4 out of 5 different selections I wanted didn't have my size."
• "Some of their clothing looks cheaply made."
• "Lately I find it very difficult to find anything that doesn't look grannyish."
• "Can never find a dress here that is actually nice, fits well, and a good price. Terrible size selection."
• "They did not have any available in larger size, or smaller size of another outfit."
• "All men's shoes and boots, regular widths only!!!"
• "There were tons of clothes of the wrong brand or size in the wrong place."