MUJI Fifth Avenue Reviews Summary

Product Selection and Quality

Pros:

• "They have a great selection of pens and paper goods as well as many household items and skin care things."
• "Muji is a great place for housewares, school supplies, fancy clocks, and a lot more."
• "This store has something for everyone and it’s so affordable."
• "Their stationery (notebooks and pens) are extremely affordable, high-quality, and well-designed."
• "I love Muji for its functional and well-designed products."
• "Their products are nice, very high quality and minimalistic."
• "The largest Muji store in NYC, with two levels filled with minimalist home goods, stationary, and clothing."

Cons:

• "Some of the items are a bit unnecessarily expensive in my opinion."
• "They are a little overpriced since they are imported from Japan."
• "The price of Muji's poorly made luggage is similar to the price of a reputable brand's luggage that would last at least 5x longer."
• "As expected, everything is pricier since products have to be shipped from the other side of the world."
• "Most of their items are non-exchangeable and non-refundable."
• "Unfortunately selection is very limited."
• "Most of the kitchen items were missing last time I visited."

Customer Service

Pros:

• "Customer service is top notch."
• "It's always a pleasant shopping experience and I expect I'll be returning with regularity."
• "Employees were helpful and efficient."
• "The friendly staff is always great at assisting patrons."
• "Staff was extremely helpful and each one firmly said hello upon noticing me."
• "The staff are filled with product knowledge and can be very helpful with product information if anyone needs help."
• "The staff is really friendly and went out of their way to make sure I was happy."

Cons:

• "Being forced into some interrogation like this has been a very bad experience and definitely makes me not want to return."
• "Don't buy anything from this store. They tell you, if anything wrong bring it back and then you do and they don't honor it."
• "A very unpleasant, deceptive and disrespectful shopping experience at MUJI."
• "I expected more from this location but didn’t receive the best customer service unfortunately."
• "A female Asian cashier named 'JIHEE' was very rude and treats customers carelessly."
• "Really bad customer service and very rude manager."
• "Had one of the worst customer experiences i’ve ever had at this location today."

Store Atmosphere and Layout

Pros:

• "Also all products are organic and natural, what more to love!"
• "This place is beyond great... everything is 100% natural & has such a beautiful earthy vibe."
• "Clean, well-organized and inviting, just like many of their stores in Japan and East Asia."
• "Overall, really cool shopping experience."
• "A great place to go to find that little something you need, and things you didn't know you needed."
• "I love the calm atmosphere and the neat and clean layout of the store."
• "The store has a pleasant comfortable calm atmosphere."

Cons:

• "The security guard kept constantly following her and I around."
• "Deducting 3 stars because the security guard seemed to be racially profiling."
• "The security and some guy in a suit too small followed me around the store."
• "There are only 3 fitting rooms. When we were waiting, the clerks did not try to say something... They just had fun for themselves."
• "My only small complain is that they were playing very slow and sleepy classical music at the time I visited this store."
• "But I really don't want to see this humidifier because it just recalls me their terrible attitude to a customer in Muji."
• "She insisted that all items were put into the shopping bag and refused to refund me for an item that i never received."