Macy's Reviews Summary

Customer Service

Pros:

• "Outstanding assistance from Macy's salesperson 'Summeira' in the jewelry section!"
• "Stopped at the Clinique counter to take advantage of the Clinique bonus. I was greeted by a wonderful salesperson named Alicia Gillard!"
• "Every personnel should learn customer service from him. Thank you Robert!"
• "Pratibha in the handbag was sweet and awesome. Her customer service was excellent."
• "Walter was extremely helpful, knowledgeable, and friendly. He made our purchase a breeze."
• "Mary Liz is a very good Clinic Sales person. She is quite knowledgeable and generous with her product samples."
• "“Joanna” in handbags is awesome! She provided me with the ultimate customer service experience."

Cons:

• "As a Macy's employee I would like to say since I started working at here two weeks ago, the experience has been HORRIBLE!"
• "Customer service was rude every time I called for an update."
• "The employees all seemed like they just didn’t wanna help you, we even had numerous in the perfume/cologne/makeup area straight up walk away when we approached them."
• "Customer service is lacking and frustrating to get help."
• "The sales rep did not understand our issue and ended up YELLING at us over the phone."
• "Sadly understaffed and rather empty. I wanted to buy some toys on sale but when asked for help, team didn't seem interested in helping us."
• "Today I had a really bad service at Lancôme! Terrible! A very rude lady!"

Product Availability

Pros:

• "Macy’s saved my life two days before Xmas having what I was looking for while all the other stores were out of stock…"
• "Great place for wedding attire and formals."
• "It's an awesome store with a great variety of clothing and accessories for men women and children."
• "See my rating for King of Prussia Mall. This store had volumes of bright, gorgeous inventory."
• "If you cant find what you need here, then it must not exist! It may not be available immediately, but they can order it for you on site and have it shipped to the store for pickup or directly to your home."
• "I love Macys with a wide range of choices from brand names to discounted clothes and shoes."
• "We found the perfect dress for my granddaughter. I loved the smile on her face when she tried it on."

Cons:

• "Went to Macy's looking for recliners.they had very few, and of those two were broken."
• "A huge department store like that and they had literally ZERO regular kitchen drinking glasses! NOT ONE SET!"
• "Finish line shoes need to have size, I choose 5 different pairs of shoes but they don't have size 10."
• "The shoes are all over the place. We finally found them but there wasn't much of a selection in the size we were looking for."
• "The womens shoe dept. is the worst for getting any help."
• "So I went to look for a prom dress for my daughter. They had a great selection of dresses, but the plus size was very limited."
• "WENT to buy crock pot, checked on line before i went not one crock pot in store."

Store Experience

Pros:

• "Parking was not bad given the circumstances and inside Macy's was as expected."
• "The inside of the store however was quite nice, a lot of customers, but very few employees."
• "Great, several bargains, great store associates, king of prussia."
• "All of the employees we came in contact with were very friendly."
• "New York City Macys is always my favorite and is a dream come true at Christmas with all the decoration."
• "Macy’s at King of Prussia is not just a store; it’s a grand emporium where fashion meets tradition, and shopping becomes an experience."
• "This is a very large and nice Macy's department store located in the King of Prussia mall."

Cons:

• "Upon arriving asked the csr 'Where plus size for women,' replied from the csr 'located in the back'. She didn't lie, dark dreary corner under a duct vent, poor lighting, clothing stack upon layers."
• "The Viz Merch staffer had product tossed all over the floor."
• "However, they need a better system for check out. We where in line for over an hour when there was only a few people in front of us."
• "Currently having the WORST experience with the furniture department."
• "Just another Macy's with trashed changing rooms and piles of unorganized clothes 🤷‍♂️ Some staff members were very helpful, others - not so much!"
• "The most horrendous macys I’ve ever stepped foot in. It was extremely dirty, to the point of being straight disgusting."
• "This whole store is a mess."