Walmart Supercenter Reviews Summary

Customer Service

Pros:

• "Everyone was very good and great to me and I really like that. Very friendly and pleasant."
• "An older gentleman named Ruben did a phenomenal job in helping me."
• "Employees are friendly. They do their best to exchange goods without a receipt."
• "The staffing team will be ready to help you out as much as they can."
• "The staff was also very friendly and helpful."
• "Excellent customer service from young black associate."
• "Great staff, real people and positive so early in the morning."

Cons:

• "Everything is locked up because of all of the theft, but then when you try to buy something from the locked shelves no one shows up."
• "We asked a Walmart representative for help and none was provided."
• "This store is awful, just awful!"
• "Don't go in that place! Horrible! Never clean, kids running around unattended, people rude, half eating stuff left all over, employees never to be found for help."
• "Absolutely terrible customer service, the person in charge of customer service at night specially. It's almost as if being rude was a job requirement?"
• "This Wal-Mart has very poor customer service and that girl should be fired."
• "Almost all of the employees are extremely rude, lazy, arrogant and ignorant."

Store Cleanliness and Stock

Pros:

• "What a large very clean store compared to my local Walmart."
• "This store was bright and clean and had well stocked items to select from."
• "The store is clean and the men's room smells and looks clean most of the time."
• "It's always nice to visit here. Always with clearance clothes for the whole family."
• "First time to shop here. It's very clean and I could find almost everything I need."
• "They have good prices and excellent customer service in a clean environment."
• "The store had everything I needed in stock and the self-checkout was super convenient."

Cons:

• "This visit to Walmart had no employees sanitizing/wiping down shopping carts."
• "This store is dirty, messy and the people shopping there are just rude, loud and obnoxious."
• "I gave this store poor reviews 4 yrs ago. Was there easter. Entered store-not a single shopping cart inside. Shelves looked terrible and poorly stocked."
• "This store is always dirty, shelves are usually bare."
• "This is the filthiest store inside and out. They have the laziest most unfriendly employees as well."
• "This store is always disheveled. Today, buying an item on a whim, it was literally 20% more at check out than what was tagged on the shelf!!"
• "This store is so dirty, they NEVER have shelves stocked."

Checkout Experience

Pros:

• "Returns, exchanges, refunds are always a breeze as was the case this time with a defective product I purchased."
• "Great place to shop they have everything you can think of."
• "It's freekin walmart dude you wont ever see another shopping place like this thats like a city within a city full of bargainss and discounts were you can still find a loaf of bread for 25 cents walmart is a giant a titan of all stores."
• "The place gets crowded at time, but checkout is still quick with all the self checkout stations."
• "Always good prices."
• "Even though the store was full of people check out was fast."
• "I love that you can get so many different things that you really need, and usually at the lowest price."

Cons:

• "Today the service was down. Only 2 cashiers open and only accepting cash."
• "Absolutely terrible management. At Mid-day 13 registers were closed causing incredibly long lines at the registers that were open and the self checkout."
• "Long wait @ check out. Only 4 checkouts open with cashiers."
• "Every time I go to this Walmart they always have the electronic section apparently closed at night."
• "Check-out Line is a pain here all the time regardless if it is day or night."
• "Plus they are constantly out of stock on many products."
• "It’s always a horrible experience where no staff except pharmacy picks up the phones."