Applebee's Grill + Bar Reviews Summary

Category: Restaurant

Address: 4301 Pennell Rd, Aston, PA 19014, USA

Phone: +16104853528

Rating: 4.1
based on 145 reviews.

Food Quality

Pros:

  • "The food is always consistent and priced well."
  • "The food is delicious and the atmosphere is great!"
  • "The food tasted great."
  • "The chicken was great!"
  • "It's always cooked well and seasoned perfectly."
  • "Very good high quality food!"
  • "The food was and is always amazing."

Cons:

  • "The food is only okay, about what you expect from a chain restaurant."
  • "Nice mgr horrible food, I ordered a well done steak on door dash it came oozing blood and cold."
  • "Broccoli was not fully cooked."
  • "The food not cooked to order came back plate half empty."
  • "Also my steak was dry, only 1 side no side salads no roll and butter."
  • "The Riblets were so/so only got 2 each serving with fries."
  • "The ribs was lacking meat but the chicken with shrimp saved the day."

Service

Pros:

  • "The BEST customer experience I had in almost 6months."
  • "Had a really great time, the food was good, our waitress was very polite and caring."
  • "From the moment we walk in staff was really nice."
  • "Great service. Good tasting food and Social Distance."
  • "The service was great. Emily was very nice and efficient and the food tasted great."
  • "I love it here. The waiters and waitresses are amazing."
  • "Erica our waitress couldn't have been more friendly, attentive and accommodating."

Cons:

  • "The food was fine but our waiter was not the best I have had coming here."
  • "Our server could've been a lot better about his service."
  • "The service was terrible tonight."
  • "Service great, food bad."
  • "The server rushed us out when we weren’t even half way done our food she was handing us the check."
  • "The service was absolutely awful! 90% of the staff was sitting down chilling out only one server was doing any work."
  • "Come here very often usually a good experience but i Went here tonight had SUE as our server she is rude."

Ambiance

Pros:

  • "I'm sure everything is good! I'm currently pregnant so my taste buds are all over the place. But we had a good waiter and it a very calm Serene atmosphere!"
  • "The table, which was clean & not too cold or not too hot."
  • "It's a little dark for my taste but it is clean and the prices are on par with most restaurants."
  • "Cozy, soothing lighting. Easy to get to from route 322."
  • "Great sports bar/dining area as well as dining area with large windows away from the tvs."
  • "Nice quiet setting."
  • "This place has a hometown feel with fairly friendly workers."

Cons:

  • "Applebee's is a great place to go for a meal but the portions have gotten smaller."
  • "Although masks are required not a single staff member is wearing a mask."
  • "Not many people enjoy hearing a screaming baby in a bar atmosphere."
  • "Only issue was we were sat in the back by the door dash door, that was being opened every 3 mins on a 30° day, it was very cold and not how I wanted to eat lunch."
  • "It's too sugary."
  • "Best place to get coronavirus with your meal."
  • "Route 322 is terrible."

Management

Pros:

  • "The manager was empathetic and made us our entrees to go."
  • "When we pointed out to the manager that it is silly to have the waiting area roped off but everyone waiting in the enclosed vestibule he immediately corrected the situation."
  • "The manager Wayne ended his phone call early to take a picture for us to capture this great moment!"
  • "I called and the mgr was nice and told me if I returned it she could add a free dessert."
  • "Mrs. Brandi went above and beyond for us."
  • "The manager was nice enough and handled the situation with limited care."
  • "Props to Applebee's for their veterans day promotion celebration."

Cons:

  • "This particular store had issues."
  • "Although we've dined here a few times and I never enjoyed the food."
  • "Pam the manager wasted my time."
  • "It seems to me that Applebees must have problems with employees/managers who have integrity like their competition (Chick-fil-A and Panera Bread)."
  • "Disappointed the manager didn't visit our booth."
  • "However, Tonight Kelly didn't deliver the way I'm accustomed to being served."
  • "The worst. Placed an order, came 45 minutes late three door dash."

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