Address: 918 US-22, North Plainfield, NJ 07060, USA
Phone: +19082050837
Rating: 4.2
based on 123 reviews.
Food Quality
Pros:
"The bbq sauce has to be homemade because Iβve never tasted bbq sauce like it anywhere else."
"The Jerk Chicken was downright delicious, fall of the bone, tender and succulent."
"The fish wasnβt greasy. The string beans had excellent seasoning."
"The food.. heavenly. In fact.. amazing taste."
"The catfish was perfectly seasoned and delicious."
"Food was just perfect, got the bbq chic with mac but my favorite was the green beans perfectly cook seasoned the right way."
"The food here is delicious I would definitely recommend this restaurant to anyone looking to eat authentic soul food."
Cons:
"Went here last summer after a movie the food was sooo good went about two weeks ago got take out because of Corona and it was a waste of my money."
"Barbecue chicken was pink inside."
"The chicken lacked flavor and was beginning to harden at the edges."
"The string beans were overcooked and beginning to break down."
"The fish and mac n cheese wasn't good."
"Fried shrimp was soggy, no crisp."
"The shrimp is very salty and almost spicy.. maybe too much pepper."
Customer Service
Pros:
"The employee that handed me my food and rung me up was also very pleasant and helpful."
"A very polite young man took our order and he turned out to be the son of the owner of the restaurant."
"I was greeted by a friendly employee that put a smile on my face after the long day I had."
"The ladies inside were super sweet and even though we may have seemed outta place, they treated us like family."
"Amazing atmosphere. Very friendly and attentive staff."
"Excellent customer service π ππ I must admit."
"The staff was very nice and professional something they must have learned from their Mother."
Cons:
"the womans lackluster demeanor."
"The service was slow and inattentive, with staff seeming disorganized."
"Also, he has teens working there with very poor customer service skills."
"The staff member who took my order seemingly spoke little English."
"whoever took my order over the phone was extremely rude."
"I just feel like the owner who answers the phone needs to humble himself a little more. He's rude when you ask questions."
"Joshua M (Owner) was very rude in private messaging."
Value for Money
Pros:
"They give you a lot of food was even given an extra portion of fish which was really nice."
"The prices are great and the quality is fresh."
"Fair prices."
"You cannot beat $12.50 for a delicious soul food meal and to be honest I would have paid $15 if I had to."
"Their side dishes are like 3 dollars (Mac and cheese, collards etc...) which I would charge 5 bucks easily for how much they give you."
"The food and prices are great!"
"The food is amazing and the prices are more then fair for the portions."
Cons:
"53.00 for three dinners and im looking for a freebie i think not."
"Would never go back. I had steel wool in my yams."
"Customer service was great, however the price of the food for what you get is the worst in North Plainfield anywhere! I will never go back. Pure ripoff."
"$30 for platter is an outrage."
"Maybe even reward your customer with a free drink for purchases over $60. I spent over $100 and left thirsty."
"Great tasting sides but very small portions and over priced."
"Mac and cheese is extra salty, heck. All of their food is overly salted with workers that donβt even care enough to give you food without ANTS on it."
Management and Transparency
Pros:
"Family owned that's important...."
"If you are ever in the area and need a little comfort for your soul - do yourself a favor and check this family owned place out."
"This family run store truly lives up to their name."
"Especially the owner and his wife, and their son who is now running the north Plainfield store."
Cons:
"I was never told there's a $4 fee to use a debit card or else I would have handed her cash."
"It would have been nice to know prior to getting there."
"The ownerβs attitude is POOR !"
"This place is going downhill, the owner doesn't know how to comprehend what criticism is."
"It seems as the owner can't take constructive criticism."
"I have never seen an owner respond in this manner, but I have also seen him behave this way at the restaurant."
"Your response turned me away from placing a catering order, not her review."
Consistency and Cleanliness
Pros:
"I noticed how clean the place was, which is very important to me especially when handling food."
"Cleaniness remarkable."
"This spot is clean, staff is friendly."
"The collard greens were nice and drained unlike other places that load up the tray with collard juice."
Cons:
"One week the food is great, the next week the greens are WAY too salty and the mac and cheese taste bland."
"the way all the windows are fogged over dripping with stream."
"The atmosphere was unpleasant, contributing to an overall unsatisfactory dining experience."
"Officially done, too often no one answers the phone and today makes the 5th time I drive to the location during what is listed as normal business hours and it is closed."