Kesha's Kitchen Reviews Summary

Customer Service

Pros:

• "The place was very clean, the smells coming from the kitchen were incredible and the staff, two guys, two of the nicest guys you'd be lucky to hold a conversation with as you waited for your food to cook."
• "I walked in and a woman was picking up her order, instant conversation flowed between us after she left a few other customers came thru, all neighborhood people all nice people."
• "The lady who works in the front is a good person who looks out I don't know if she owns the place or what because she just what a company needs in that restaurant at she is a great person and have the food looking good an it be good."

Cons:

• "The absolute worst customer service I've ever witnessed in my life."
• "I just called 4/15/18 to place an order and female that answered the phone was so rude she asked for my address and then hung up the phone with no explanation at all just poor customer service."
• "Greeter has poor attitude.Took wrong order. Waiting on my order hoping food is better than the hospitality."
• "Customer service awful."
• "Neverrrrrrrrrr should anyone go there very poor customer service."
• "The customer service here is terrible it’s always an old man who never gets a haircut or a young girl who just wants the d."
• "Worst service ever!"

Food Quality

Pros:

• "This was my first time eating from keshas. I must say the food was magnificent, seasoned very well."
• "Most important... the food was great. Got salmon cheesesteak rolls and fries - delicious, crispy, flavorful, and nice portion size."
• "Food is so good. We ordered the fried shrimp, tilapia and chicken. All good."
• "Salmon and the little bit of rice was delicious."
• "Her food is really really good & the portion size matches the price to me, especially since it’s fresh & flavorful !"
• "The food here is delicious and very filling"
• "Great SOUL food!!! Get the mac, yummy."

Cons:

• "the Mac was dry the salmon was dry and very tiny the yams are garbage"
• "Literally 12 string beans and 1 spoon of salt."
• "the yams were SO BURNT! They weren’t even consumable"
• "Greens were out of the can. Macaroni n cheese tasted as HORRIBLE as it looked."
• "Then the food itself was dry and bland."
• "The food was salty.... the chicken wing was burned and the fries was cold as if it was sitting out all day."
• "the mac and cheese was very dry and the collard greens had absolutely no taste"

Delivery & Service Time

Pros:

• "the delivery was fast tho!"
• "Food was good I did Uber eats it wasn't that long food was still hot."

Cons:

• "Been waiting on my food for 3 hours no exaggeration"
• "I waited 2.5 hours for a delivery I called back waited another hour before I requested a refund."
• "Nice establishment, but they don't have proper customer service. I waited and waited and waited. For an hour and a half for a salmon steak I did not receive."
• "I was told 30 mins for my food over the phone. I arrived in 30min to be sitting there waiting for over an hour just for the food to be completely wrong"
• "Waited 2 hours for my food then to find out the order was never placed!"
• "I was told 15mimutes food would be ready after waiting already 10minutes. Now it’s has been a hour and food still isn’t ready"
• "I waited 10 mins and asked if I can place my order and the chef said to give him a minute and a minute turned into 10 mins."

Cleanliness & Atmosphere

Pros:

• "The place was very clean, the smells coming from the kitchen were incredible and the staff, two guys, two of the nicest guys you'd be lucky to hold a conversation with as you waited for your food to cook."
• "The setting is cool for a small business lunch or a quick outing..Laid back and comfy."

Cons:

• "The place keeps the door open so there are gnats and flies everywhere, accompanied by water bugs and roaches on the ground outside."
• "THIS PLACE IS DISGUSTING!!!"
• "Between the flies landing on everything"
• "The atmosphere is horrible."
• "this establishment needs, major cleaning,tables,floors,ceiling fan,dusting badly needed"