The Cheesecake Factory Reviews Summary

Service

Pros:

• "Very friendly and attentive wait staff even though they were super busy."
• "Once seated, our the table server told us she was covering a break therefore would not be attending us the entire evening which was unfortunate since she was excellent."
• "Our server was delightful!"
• "Waitress and staff are friendly and responsive."
• "The server was attentive. Food came out quick and hot."
• "Our server was attentive and great."
• "Staff was welcoming and friendly our waitress Nancy. M was very friendly helpful."

Cons:

• "We were not seated till 10 o'clock... but we might consider it will be the last."
• "The hostess at the front door seemed like she was lost."
• "The host was unsmiling and didn’t seem eager to help."
• "The mgr. A Ernest was not Great."
• "The waitress was obviously overwhelmed."
• "Our waitress had allot of tables and was really running around."
• "Our waiter left us without utensils for quite some time and never brought us waters after we requested it with our meal and drinks."

Food Quality

Pros:

• "The Vegan burger, which was juicy and delicious."
• "Definitely recommend the lemon garlic shrimp."
• "The guacamole is extraordinary with a delicious and fresh lemon flavor."
• "All foods were delicious."
• "Delicious food. Ordered Chicken parm pizza and tomato basil penni with chicken."
• "The food was excellent."
• "The food was outstanding. Their Greek salad was amazing. Pizza and wings, delicious."

Cons:

• "They missed my order of fries after paying extra for them and just ended up giving me cold brittle fries."
• "The food was PATHETIC. The appetizer pretzel with “fondue” was horrible pretzel bites were burnt to a crisp and the cheese fondue was just cheesy oil."
• "The food was so-so-definitely down hill."
• "The food lacked flavor."
• "The food is very lackluster now."
• "The steak was very dry and overcooked."
• "The food was consistently delicious."

Cleanliness

Pros:

• "It was clean, organized and crowded."
• "Very clean and not very crowded on a prime dinner time weeknight."
• "The atmosphere was really good, the place was clean."
• "Restaurant is kept clean."
• "Clean, good vibe, and great selection of food."

Cons:

• "Men’s Bathroom was disgusting - the amount of bodily fluids on the floor - yuck."
• "The bathrooms were filthy, and overlooked."
• "There was a fly inside."
• "The bathrooms were filthy."
• "The strawberries on the cheesecake tasted moldy."
• "Really run down. The bathroom had graffiti."
• "The utensils were filthy."

Atmosphere

Pros:

• "Delicious food, appealing atmosphere, helpful staff, and brilliant services."
• "Very nice ambient place. Nice comfortable seats, not too much lighting."
• "The atmosphere is welcoming and comfortable."
• "Wonderful atmosphere, great service and good food."

Cons:

• "The entire experience sucked from start to finish."
• "The presence of roaches in our seating area."
• "A “wall of flies” next to our table."
• "The atmosphere lacked energy, and the extended wait for our food further diminished our enjoyment."
• "A little louder than usual as well as too cold."
• "The ambiance is nice, however to get a table on certain days is a hassle (up to 20~30 minutes wait)."

Management

Pros:

• "The least we were expecting from the manager was for him to come to the table and give us an apology."
• "Management reached out to me to “rectify” the terrible experience they offered to send me gift cards and never did despite emailing them more than once."
• "Jennifer, the manager and the staff on the evening of 12/31/23 provided the best service."
• "My Waitress Nadean, was fantastic! Very welcoming, and knew the menu very well, and I absolutely loved the dish she recommended."