Walmart Supercenter Reviews Summary

Product Availability

Pros:

• "Good prices, have just about everything you need, pretty much a one stop shop."
• "The Walmart Supercenter is big store that stocks all types and kinds of daily needs."
• "Great selection, very clean and organized store."
• "Find fresh farm food, bakery, clothing for kids and adults, electronics, home requirements, grooming items, shoes, car accessories, hardware items among others."
• "Fully stocked including outdoor and gardening items."
• "Produce dept looked nice and we'll stocked."
• "They have loads of items, anywhere from produce, frozen food, canned goods, clothes, makeup, and much more!"

Cons:

• "This store has gone to hell... they’re out of TONS of stuff, shelves bare."
• "Store is cluttered, shelves aren't stocked."
• "Very low stock levels on everything."
• "The milk racks were almost completely empty."
• "The freezer section especially fries was completely empty."
• "Nothing on shelves, out of a lot of major items, example: tide, tea, crushed pineapple."
• "For the last 3 weeks the shelves have been empty."

Customer Service

Pros:

• "And the cashier bagged my grocery as if they were hers. Couldn't ask for better service."
• "Associates were very helpful. I needed a winter jacket for my little chihuahua... associates were fast in helping me. Thankful!"
• "The people who deliver the groceries are really nice and helpful, that's why it's 5 stars."
• "Every employee I’ve encountered has been friendly."
• "The cashier was helpful and friendly."
• "Customer service gets 5 stars."
• "The staff at this Middletown store are always so friendly and helpful."

Cons:

• "I recently had a profoundly disappointing experience at the Middletown Walmart due to the extremely rude behavior of one of the managers."
• "Your store associates 'don't have time' to help people, but they certainly have time to be disgustingly rude."
• "Struggled to find an associate on the floor to help us."
• "The worst part is the service you can never find anyone to help in any departments."
• "The pharmacy is terrible. The employees are rude and dismissive if you have questions."
• "The guy working customer service was very rude."
• "Two of the women working at the customer service desk were loud and disrespectful to their manager."

Store Layout and Cleanliness

Pros:

• "Appears to be larger than my local Walmart. Similar pricing. More cashiers available than my local Walmart."
• "A very nice Super Walmart, HUGE! This Middletown store location was very organized and clean."
• "Cleanest Walmart I've been in. Nice staff and Walmart prices are almost always the best."
• "The store was spotless. Noticeably clean, organized and stocked."
• "Wide aisles so I don't feel claustrophobic. A lot of parking spots."
• "The store is well organized and clean."
• "Stores clean."

Cons:

• "The store is dirty. Isles blocked and many items were unavailable."
• "Store was dusty. Could use a new HVAC filter."
• "This is one of the most unorganized Wal-Mart's I have ever seen."
• "The store that is 5 minutes from my house is not clean."
• "The store is dirty not well stocked lines along and it's the no cashiers it's horrible."
• "I'm a little concerned about the lack of cleanliness, especially the bathrooms."
• "The shelves were empty of what I needed and the isles were full of dollies loaded with boxes to be stocked on shelves."

Checkout Experience

Pros:

• "Only 2 registers open."
• "I rarely have to wait long to check out, if you don’t mind the self-checkout."
• "Plenty of self-checkout booths."
• "Large self-serve checkout area with lots of stations - speedy."
• "We didn't go to self checkout. We went to the only line open. Her name was Joy and she was amazing."
• "Customer Service Desk: Helpful, polite, diligent employees to keep the line moving."
• "I've never waited more than 5 minutes to check out."

Cons:

• "NO BAGS and only self check out.. these stores try to save money by not paying people."
• "Only 4 checkouts were open, with at least 15 people in each line."
• "Too many people and not enough registers open."
• "The lines make you want to leave your cart and shop elsewhere."
• "Self checkout counters are always dirty."
• "They’ve replaced almost every register with self checkout."
• "Only one register was attended leaving only the self check outs for all shoppers."