Walmart Supercenter Reviews Summary

Customer Service

Pros:

• "The staff was beyond awesome. From the employee who helped us to pick the TV we wanted to the security guys who helped us to load it."
• "Curbside pickup is always fast and the employees that bring it out are ALWAYS above and beyond friendly."
• "The employees have been helpful and there are actually enough people working to find someone to ask for help."
• "The young man that brought my groceries to the car was outstanding."
• "The employees that I interacted with were very pleasant."
• "I give the new manager two thumbs up for great response, concern and service."
• "Kudos to Mr. Muhammad and the two older gentlemen that work near the Primo Water Exchange by the entrance and exit doors."

Cons:

• "The service is absolutely horrible. You ask for assistance and they smile at you keep walking."
• "The staff is trash, as is management."
• "Associates and managers are aware of just how terrible the service is but continue to show no sense of urgency in correcting the ongoing issues they have."
• "Personell has low morale and they seem bothered when you ask questions."
• "The guy at the door that checks receipts is disgusting."
• "The employee never greeted me just stood next to my trunk until I opened it."
• "Staff walking around doing nothing and rude."

Cleanliness and Organization

Pros:

• "The store is always clean, everyone is super friendly, and I never have trouble finding what I need."
• "The vestibule is well-stocked with complimentary hand sanitizer, disinfecting wipes and medical-grade masks."
• "Aisles are better organized than my previous visit."
• "The pet section was amazing, clean, in order and well stocked."
• "Store was fairly clean and people where stocking shelves so that is always a plus."
• "Unlike other Wal-Mart's, this Wal-Mart is very clean, huge."
• "This store has improved over the last minute nth. Especially the pet food section."

Cons:

• "Very dirty conditions! The person saw for themselves...with food products around."
• "The health and beauty department is mess."
• "The aisles are a mess, if not downright dirty."
• "This has to be the worst bathroom at a Walmart in all my travels."
• "The store is not stocked well and either looks like a mess or a war zone with half empty shelves!"
• "The place is dirty and boxes of stock laying all over."
• "The floors look dirty."

Checkout Experience

Pros:

• "Checking out is always an ordeal."
• "Faster service on self-checkout lines."
• "Fast checkout."
• "I used self check out and the lines moved rather quickly."
• "Usually the lines are *out of control* and LONG at this store, but this Tuesday evening was clear and check out was nice and fast."
• "The cashier on the Express line was very nice, she didn't give me any attitude even though I came to the Express line with more than 20 items."
• "Probably one of the best Walmarts close to me... the associates are really helpful!"

Cons:

• "We waited for over 10 minutes and repeatedly reminded the employee on the next checkout that we were still waiting."
• "Two cash registers open at 1am while the lines snake to the aisles."
• "Everytime I shop here late nights there are always over 20 customers waiting in line with only one register open."
• "The cashier's are rude, slow, and take nearly 10 minutes to check out a single person with an empty cart."
• "The lines at the registers can be outrageous at times and even worse after they close the self checkout."
• "There are never enough cashiers working, even during the day."
• "Shame on this store for ALWAYS having long lines."