Address: 718 Portion Rd, Lake Ronkonkoma, NY 11779, USA
Phone: +16319746988
Rating: 4.8
based on 134 reviews.
Staff and Service
Pros:
"The staff is outstanding, especially Amanda."
"Brittney from ronkonkoma was such a fun gal. She has such an infectious personality which added to the great time we had."
"The person at the front desk was also very nice and helpful."
"The staff was engaging and friendly."
"Amanda was very very nice and helpful, I will definitely come again and try the other escape games they have."
"Brandon at the Ronkonkoma location and Alexis in Yaphank just made our experiences so enjoyable."
"The staff was terrific."
Cons:
"The place seems fun but money most definitely comes first with them."
"They are thieves at this place. They charge my credit card $400.00 for a party that never happen and that was cancelled within the time frame they required."
"Do they think that by being rude and and hang-up the phone, the issue will go away? I better get my money back or news 12 will be at there door and not for good PR."
"The team member there would not help out with our situation even after explaining what the family emergency was."
"The teenager behind the counter was unbelievably rude and belittling."
"He proceeds to say I deal with 100s of people a day and we have no time for you."
"The employee told us we were at the wrong location."
Game and Puzzle Quality
Pros:
"The puzzles and games were fun, clever and challenging."
"Good puzzles, would defiantly go back to do the other room."
"No red herrings. The puzzles flowed well and there were several unique puzzles as well."
"The puzzles are in-depth but not too challenging."
"Very entertaining and clever puzzles."
"The puzzles were challenging but doable, with a little bit of hints from the folks at Escape the Room LI."
"The puzzles were very well thought out and figuring them out made me feel smarter than I probably am!"
Cons:
"You never want to be frustrated to a point where you no longer are enjoying the experience due to the massive difficulty."
"Our rope was broken, we had two instead of one."
"It was 2 tiny rooms, that consisted of more than half dozen padlocked combination boxes, and more boxes w keys to find."
"There's wear and tear on several of the items that need some TLC."
"Sensors were faulty and did not activate at certain points."
"After warning signs repeat 'do not touch, don’t pull' it was worrying to put a stick with a head into a big piece of armor that seemed nothing more like decoration that we weren’t supposed to touch."
"The puzzles are disjointed and not very well thought out."
Overall Experience
Pros:
"We had so much fun we did two games in one night! We will surely be coming back."
"I had a really great time here."
"Really fun experience especially if you go with friends."
"It's challenging, fun and interactive, so the family really has to work together."
"Everyone was able to work on some puzzle or lock at the same time. No one was ever just standing around."
"This escape room is intelligently designed, beautifully set up, and extremely fun!"
"Definitely recommend this place, worth every penny."
Cons:
"DO NOT GO HERE!!!"
"Went today to the “Cabin in The Woods” room. Extremely disappointed!!!"
"Meh. I've been to Escape the Room in Manhattan and that one is much better."
"Did the legends of the hidden temple room it was pretty just didn't like that they try to pack the room we were a group of 6 but they stuck another group in with us wasn't really necessary."
"The story that went along with the Escape room riddle was completely inappropriate for my son and his younger cousins."
"It's a good time if you escape but I can see how this could just end up being frustrating for some and wind up being a bust."
"Not sure if it was normal, but there were a lot of noisy kids in the other escape room, which was a little unexpected."