Pets Plus - Fairless Hills Reviews Summary

Customer Service

Pros:

• "Shannon at this location provided excellent customer service."
• "The staff here are knowledgeable and friendly and actually help you."
• "Associates are always friendly and very helpful."
• "The staff is extremely knowledgeable and caring."
• "Excellent, intelligent, knowledgeable and approachable staff who provided my husband and I superb customer service."
• "Very friendly staff!"
• "The employees are very friendly with us."

Cons:

• "The tall blonde man (who is or thinks he is) in charge of things while the store manager or store owner is not there is very ignorant and has extremely bad customer service skills."
• "Talked to the manager with pink braids; she was very rude."
• "Very rude and always seems like he doesn't want to be bothered."
• "The manager who I spoke to twice on the phone would not give me her name, she was rude, condescending, and unprofessional."
• "An employee named Nicole rudely rushed us out."
• "So whoever you have answering your phones is a complete and total moron."
• "They are very prejudice... The people that work there just look at you and pass you by."

Animal Care

Pros:

• "The girl feeding the dogs was amazing and truly loved the animals."
• "Loved seeing the puppies♡ Large selection of aquatics, also rabbits, kittens/cats, turtles, snakes."
• "They have rescued dogs available."
• "The animals seem well kept, joyful, and comfortable."
• "From fish to dogs, you will get a healthy pet here."
• "Pets Plus has a wide variety of products, at fair prices."
• "The staff is beyond helpful friendly very easy to talk to and connect with there a great place to adopt anything really and they truly care about the well-being of the animals they have."

Cons:

• "This is how dogs are kept? Dirty, no ventilation, poop and pee on the floor?"
• "The majority of the rats had close to severe respiratory infections and showed a complete lack of human interaction and care."
• "They are clearly unable or unwilling to give their animals proper care."
• "I've never seen dogs NOT covered in their own feces, more than half the time their cages are filthy, half of them NEVER have water."
• "Many of their rabbits and guinea pigs had visible eye infections."
• "Was looking around at the animals to notice that there Pacman frogs are left in the cage with crickets which are eating the frogs alive."
• "The worst pet store I have ever dealt with, they do not take care of the animals at all !!!"

Pricing

Pros:

• "But sometimes it’s OK to pay a bit more for a local business."
• "The convenience makes most purchases worth going here."
• "Prices on the food are good, and they carry a huge variety of brands and types."
• "Pets Plus has everything I need including my new puppy."
• "Pets Plus has a wide variety of products, at fair prices."

Cons:

• "Prices seem a bit high as well."
• "They wanted $30 for a basic dog harness, I found the exact same one at Target for $15 and on Amazon for $11."
• "Also the prices are quite high compared to other local stores."
• "But everything else in the store is ridiculously overpriced."
• "One star taken away due to pretty high prices as compared to some chain pets."
• "They charge you taxes on free items. As well as overcharging instead of what the price is listed for on the shelf!"
• "I would really like an explanation as to why their adoption fees are 5-10 times higher than more reputable local rescue organizations."

Product Selection

Pros:

• "You can also view puppies, rabbits, a tortoise, reptiles, and fish here."
• "Loved seeing the puppies♡ Large selection of aquatics, also rabbits, kittens/cats, turtles, snakes."
• "They were so informative about their products."
• "Lots of very cool pets and all the supplies you'll need for your critter companion."
• "When you have pets this is the place to get their stuff. They carry all sorts of items for your animals."
• "They have an assortment of high quality food and products."
• "Great selection of Fish and Aquarium supplies."

Cons:

• "Couple things that are missing out on 5 stars is that I would love for them to start stocking birds and various bird supplies."
• "There's no more saltwater fish or larger fish tanks."
• "The fish... could be kept in a little better condition."
• "Mediocre fish selection, there wasn't anyone back in the fish section so it's kind of hide and seek with employees."
• "Their selection of fish-related products is very nice."
• "They also have dogs and cats for sale but after not getting any help in the fish section I left before looking at any other prices."
• "Pet stores that sell live animals are actively contributing to the crisis shelters and animals are facing everyday."