Garden State Pet Center Reviews Summary

Staff and Service

Pros:

• "They were so helpful and accommodating."
• "The staff is amazingly helpful and knowledgeable."
• "Everyone is phenomenal here! The entire staff is knowledgeable and helpful."
• "The staff is always so friendly and helpful and their knowledge of the animals is amazing!"
• "The staff and owner were very friendly and SUPER knowledgeable about their animals."
• "Staff were extremely helpful and friendly, feels like a family!"
• "Victor and his employees are very personable and they are always very happy to help you with whatever questions you might have."

Cons:

• "We took our cockatiel in for wing and nail trimming and it was the worst experience we've ever had."
• "The guy who helped us I believe the owner charge us way too much for the items we purchased and the assistant supervisor was not really helpful."
• "When I first came in all that I got was a hi as the employees just sat on their phones."
• "I was interested in one of the macaws and was looking at it for a while. When I asked to try and hold it to see if it was friendly and would like me I was told 'if you're a serious buyer you can hold it, if you think it’s a zoo then no.'"

Store and Product Quality

Pros:

• "There’s foods here that are so nutritional for your pet, you will not find them in a basic pet store."
• "They have a wide variety of healthy foods/treats and accessories for your pets!"
• "Prices were better than any other store I went to before."
• "Great products and if they don't have something you need they will get it for you quickly."
• "The store is very well kept and exceptionally clean."
• "The store also had a really nice layout."
• "They have a great selection of reptiles and reptile supplies!"

Cons:

• "After visiting on a weekday it was clear that the store rarely gets deep cleaned."
• "Used dirty hand feeding syringes left out in the store area."
• "Very disturbing. I found one of their ball pythons dead, poor thing was either trying to get water or drowned."
• "The hook rings for the hanging toys in the parrots cages are all not screwed closed."
• "Cages were covered in petrified food and feces, floor looks like its only swept at the end of night."
• "Cages were dirty, a rose breasted baby cockatoo is sitting in an empty fish tank with no bedding."
• "They keep the birds in the absolute worst conditions. Filthy tiny cages filled with birds stacked on top of each other."

Animal Care and Knowledge

Pros:

• "They were very knowledgeable when I had questions on how to manage my birds now that I have babies and the birds can't come out of their cage like they used to."
• "All of their reptiles are kept in spacious bioactives."
• "You also receive so much knowledge around the care of each animal if you were to purchase!"
• "The staff are fantastic and knowledgeable of the animals on site."
• "They truly seem to enjoy working with birds and I am grateful for the conversations as well as the information that they shared with me."
• "Both owners are beyond knowledgeable and true animal lovers in every sense of the word."
• "They are extremely informative about everything they have in their store."

Cons:

• "I really wish these exotic pet stores would take responsibility for the lives they are bringing into this world."
• "On top of that, they have bearded dragons on sand. Anyone the least bit experienced knows that any loose substrate is dangerous with dragons."
• "The baby birds that are on formula feedings are not kept warm as they should be for their age."
• "They sell healthy food options, but only feed their birds seed."
• "How could they have no clue that the poor baby was sick?"
• "Worst of all was the rabbits... You could clearly see the rabbits breathing heavily as they were obviously overheated."
• "The conditions the birds are living in are horrible, I really want to like this store but every time I return it’s worse."