Milano Market Reviews Summary

Category: Italian restaurant New York

Address: 1582 3rd Ave, New York, NY 10128, USA

Phone: +12129966681

Rating: 4.1
based on 173 reviews.

Service

Pros:

  • "The atmosphere is very cool, and the service is quite quick considering how popular it is."
  • "Nice and kind staff."
  • "The gentleman that took my order was very fast and efficient."
  • "The staff were very fast and overall great service."
  • "Staff are hilarious, and are very generous."
  • "The staff is super friendly and welcoming."
  • "The counter staff were efficient, friendly, and helpful."

Cons:

  • "Terrible. Try to order something and the person that answers only can speak Spanish."
  • "Also there were flies everywhere, landing on food."
  • "Everything reviewers are saying about the staff being incredibly insolent, is absolutely true."
  • "Awful customer service – the bearded employee at the counter was rude and dismissive."
  • "Sorry - being an jerk doesn’t get you very far. This place has a well known reputation for poor service, early and random closing hours, and rude staff."
  • "Rude service on the phone and in person."
  • "Customer service was just nonexistent. The staff are rude."

Food Quality

Pros:

  • "The sandwiches are huge, delicious and soooo flavorful."
  • "The GOAT sandwich. It was really good, the arugula was fresh and paired well with the tang of the goat cheese."
  • "The sandwiches here are top notch."
  • "This meatball sub was hands down the greatest Panino I've ever eaten."
  • "Quite possibly the best sandwiches in the neighborhood."
  • "Glorious, glorious sandwiches with fresh, high quality, ingredients."
  • "Delicious grill chicken Caesar wrap... priced at 14.50 tax included was well worth it!!!"

Cons:

  • "Do not buy anything that includes Roast beef."
  • "Cookies are insanely expensive and not at all good."
  • "Not even close to authentic Italian food."
  • "Today, I ordered two sandwiches and the 'Prime Sandwich' was inedibly chewy."
  • "The Caesar salad wrap was hyped up a lot from TikTok but I didn’t think it was that amazing."
  • "The sandwiches they sent wasn't even edible the bread was extra hard and the meat they put in it was not tasty and not even chewable."
  • "Their 'chicken parm' or 'eggplant parm' sandwiches are pathetic."

Price & Value

Pros:

  • "Prices are decent."
  • "The prices aren’t bad either, considering it’s all very authentic Italian food."
  • "The prices aren’t bad.. typical nyc pricing but it is a bit cheaper if you pay in cash so keep that in mind."
  • "The prices were fair."

Cons:

  • "Especially given the high prices."
  • "$17.50+ for a regular sized sub, like really? Lady at the counter is very rude, and the service is extremely slow."
  • "The food is ok everything is way too overpriced."
  • "Overpriced for tasteless old food and unhygenic."
  • "Prices are noticeably high."

Hygiene

Pros:

  • "Everything is fresh, clean and delicious."

Cons:

  • "Also there were flies everywhere, landing on food."
  • "There were visible flies on the food."
  • "How many people will find hair in their Caesar wraps before we acknowledge that this place is just dirty and overrated?"
  • "Additionally, their case with of the prepared food was disgusting."
  • "Walking inside is the usual line for waiting to get served, but I see all these flies all over everything."
  • "Like others, there was a hair in my Caesar wrap."
  • "This deli is disgusting, smells like dirty wet rags."

Customer Experience

Pros:

  • "Beyond the fantastic food, the overall experience of coming here is quite pleasant."
  • "Holy smokes, this place is awesome. You might see a line when you walk in, but it’s so worth waiting on."
  • "The ambiance at Milano Market is casual and welcoming, and the service is friendly."

Cons:

  • "The food is good. I used to come here all the time but now there is always a line around the corner which is ridiculous."
  • "Prepare to wait in line for at least half an hour."
  • "Sandwich was good but the line was super long."
  • "Always such a long line which makes it inconvenient."
  • "We were waiting in a queue for 45 minutes and received impolite service and mediocre, overpriced sandwiches."
  • "Took almost two hours to get two sandwiches today."
  • "It’s unfortunate when you have to write off a place you would otherwise like to keep supporting."

Staff Attitude

Pros:

  • "Staff are hilarious, and are very generous."
  • "The staff is super friendly and welcoming."
  • "Friendly faces all around who put love and quality into all they do."

Cons:

  • "I love the produce and the nice staff but the woman who regularly does front desk is just rude."
  • "The one star comes from the incredibly rude staff."
  • "Everything reviewers are saying about the staff being incredibly insolent, is absolutely true."
  • "Awful customer service – the bearded employee at the counter was rude and dismissive."
  • "Sorry - being an jerk doesn’t get you very far. This place has a well known reputation for poor service, early and random closing hours, and rude staff."
  • "Rude service on the phone and in person."
  • "Customer service was just nonexistent. The staff are rude."

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