"The atmosphere is very cool, and the service is quite quick considering how popular it is."
"Nice and kind staff."
"The gentleman that took my order was very fast and efficient."
"The staff were very fast and overall great service."
"Staff are hilarious, and are very generous."
"The staff is super friendly and welcoming."
"The counter staff were efficient, friendly, and helpful."
Cons:
"Terrible. Try to order something and the person that answers only can speak Spanish."
"Also there were flies everywhere, landing on food."
"Everything reviewers are saying about the staff being incredibly insolent, is absolutely true."
"Awful customer service – the bearded employee at the counter was rude and dismissive."
"Sorry - being an jerk doesn’t get you very far. This place has a well known reputation for poor service, early and random closing hours, and rude staff."
"Rude service on the phone and in person."
"Customer service was just nonexistent. The staff are rude."
Food Quality
Pros:
"The sandwiches are huge, delicious and soooo flavorful."
"The GOAT sandwich. It was really good, the arugula was fresh and paired well with the tang of the goat cheese."
"The sandwiches here are top notch."
"This meatball sub was hands down the greatest Panino I've ever eaten."
"Quite possibly the best sandwiches in the neighborhood."
"Glorious, glorious sandwiches with fresh, high quality, ingredients."
"Delicious grill chicken Caesar wrap... priced at 14.50 tax included was well worth it!!!"
Cons:
"Do not buy anything that includes Roast beef."
"Cookies are insanely expensive and not at all good."
"Not even close to authentic Italian food."
"Today, I ordered two sandwiches and the 'Prime Sandwich' was inedibly chewy."
"The Caesar salad wrap was hyped up a lot from TikTok but I didn’t think it was that amazing."
"The sandwiches they sent wasn't even edible the bread was extra hard and the meat they put in it was not tasty and not even chewable."
"Their 'chicken parm' or 'eggplant parm' sandwiches are pathetic."
Price & Value
Pros:
"Prices are decent."
"The prices aren’t bad either, considering it’s all very authentic Italian food."
"The prices aren’t bad.. typical nyc pricing but it is a bit cheaper if you pay in cash so keep that in mind."
"The prices were fair."
Cons:
"Especially given the high prices."
"$17.50+ for a regular sized sub, like really? Lady at the counter is very rude, and the service is extremely slow."
"The food is ok everything is way too overpriced."
"Overpriced for tasteless old food and unhygenic."
"Prices are noticeably high."
Hygiene
Pros:
"Everything is fresh, clean and delicious."
Cons:
"Also there were flies everywhere, landing on food."
"There were visible flies on the food."
"How many people will find hair in their Caesar wraps before we acknowledge that this place is just dirty and overrated?"
"Additionally, their case with of the prepared food was disgusting."
"Walking inside is the usual line for waiting to get served, but I see all these flies all over everything."
"Like others, there was a hair in my Caesar wrap."
"This deli is disgusting, smells like dirty wet rags."
Customer Experience
Pros:
"Beyond the fantastic food, the overall experience of coming here is quite pleasant."
"Holy smokes, this place is awesome. You might see a line when you walk in, but it’s so worth waiting on."
"The ambiance at Milano Market is casual and welcoming, and the service is friendly."
Cons:
"The food is good. I used to come here all the time but now there is always a line around the corner which is ridiculous."
"Prepare to wait in line for at least half an hour."
"Sandwich was good but the line was super long."
"Always such a long line which makes it inconvenient."
"We were waiting in a queue for 45 minutes and received impolite service and mediocre, overpriced sandwiches."
"Took almost two hours to get two sandwiches today."
"It’s unfortunate when you have to write off a place you would otherwise like to keep supporting."
Staff Attitude
Pros:
"Staff are hilarious, and are very generous."
"The staff is super friendly and welcoming."
"Friendly faces all around who put love and quality into all they do."
Cons:
"I love the produce and the nice staff but the woman who regularly does front desk is just rude."
"The one star comes from the incredibly rude staff."
"Everything reviewers are saying about the staff being incredibly insolent, is absolutely true."
"Awful customer service – the bearded employee at the counter was rude and dismissive."
"Sorry - being an jerk doesn’t get you very far. This place has a well known reputation for poor service, early and random closing hours, and rude staff."
"Rude service on the phone and in person."
"Customer service was just nonexistent. The staff are rude."