Pets Plus - Lawrenceville Reviews Summary

Cleanliness

Pros:

• "I found the store to be pretty clean as well."
• "The place was very clean, and the animals seemed like they were very well taken care of."
• "a very nice and clean store!"
• "Pleasantly surprised how nice and clean the store was."
• "Aquarium cleanliness is phenomenal."

Cons:

• "Sometimes it's a bit dirty, smelly, or the fish area has water on the floor."
• "The store still smells like the monkey house at the zoo."
• "Place smells like piss all the time."
• "The place smells like uncleaned animal cages and sewage."
• "This store was incredibly dirty."

Customer Service

Pros:

• "Love this place! Always have everything we want and need and the manager Chris is always so helpful and willing to do anything he can to help everyone!"
• "The employees are grand. The products are easy to find and if you need help some1 will help you."
• "The staff is always nice, helpful, and willing to help carry big bags of dog food to register and to car!"
• "always helpful employees."
• "Staff very friendly and knowledgeable."
• "The staff is engaging and friendly."
• "They have a very knowledgable staff and treat all pets like they've known them forever."

Cons:

• "The staff is very uneducated with the puppies, they have little to no customer service experience."
• "the staff is even worse."
• "However, the employee that helped me out was rude, condescending and short with me."
• "The manager never engages with customers and the store associates act like it’s a bother to them to talk to them/to ask questions."
• "The staff was cool but the lady with the blue hair they have working there was very rude and disrespectful I would never go back there again because of her."
• "Very rude employees I see the same big white guy every time at the store he is very unprofessional and rude."
• "The staff is not helpful I bought fish there no staff was coming to help had to go find a staff there very under staffed."

Pricing

Pros:

• "A bit pricey, but that is because quality pet products are not cheap."
• "Fair prices."
• "Great place, offering good products at good good prices, just got back from their and they had a low cost vet set up for a hour."
• "The prices were very fair, with discounts for buying quantities."

Cons:

• "They charged me an arm and a leg for food and the food was almost $100. Then gave me a little discount off the food."
• "A little expensive but that's expected of a family business competing with these chain stores."
• "The store is clea. But most items in the store are over priced."
• "pricing is a bit high."
• "Prices are a little high."
• "This place never seems to have anyone in it, and I'd say there's a reason. The prices are much higher and the selection much worse than any other pet store I've ever been to."
• "A little over priced, but it doesn't matter now because he's worth every dime."

Animal Care

Pros:

• "The place was very clean, and the animals seemed like they were very well taken care of."
• "They have dogs (puppies) available for adoption. They come Vet certified."
• "All the dogs and cats looked happy, healthy and clean in the kennel."
• "Two years ago I purchased a male brindle Morky. He is healthy and happy."

Cons:

• "The place had puppies in 3'x3' fenced pens on slippery marble floors covered in poop and pee with no food or water."
• "If you have reptiles, DO NOT FEED THEM RATS FROM THIS STORE."
• "They didn’t tell me the dog I adopted had heartworm."
• "I have had two snakes, a beautiful ball python, and a red tail boa die because of rats I have bought from this location."
• "Although staff was friendly the dogs were over priced and undernourished."
• "The dog's seemed sad and not well taken care of."
• "Every animal there was malnourished to say the least."

Product Selection

Pros:

• "No issues, just an interesting place. I usually order my cat's food and litter online but I will say that Pets Plus is the only pet store in the area that carries both brands I buy."
• "This store is great! They have a lot of top quality food that other stores dont carry(taste of the wild, fromm, victor)."
• "Best selection of freshwater fish in the area."
• "They have a great selection of dog and cat toys along with food and treats."
• "Pet Plus in Lawrenceville has many different fish to choose from, some times even rare ones. I like the choices."
• "Plenty of variety and staff is helpful. Always fun for the kids to see the animals."
• "best place to get hermit crab supplies and/or food they have top quality shells and food great place to get items for any pet for a bargain so i would recommend this store to any pet owner."

Cons:

• "I like the store because it's close by but they need to keep restocking there is no carbon among other things they need an attendant in the Fish Department."
• "They could have a bigger selection of animals!"
• "This place never seems to have anyone in it, and I'd say there's a reason. The prices are much higher and the selection much worse than any other pet store I've ever been to."
• "Stock is a bit limited in some areas."
• "They will sell you sick animals with no remorse or accountability."