"All of their fishes are healthy and have an independent filtration system."
"The animals ate well cared for and are guaranteed for a short period of time."
"All of their animals seem healthy and are reasonably priced."
"So much knowledge by the employees. They truly care about the animals and make sure that people are going to take care of them."
"Animals all seem clean and happy!"
"Animals look well taken care of."
Cons:
"Some of them didn't have the proper enclosure sizes, so many of the animals seemed lethargic."
"However, some animal husbandry was lacking especially with the reptiles and small animals."
"The tortoise room is covered in cobwebs."
"I have seen several infected animals, again, ignorance on the part of the girls working there."
"Some animals were in improper cages."
"I went here to purchase guinea pigs. I bought two and had to bring both of them back. One for having a URI and the other for a fungal infection."
"There is always dead fish in the tank every time I come there."
Staff and Service
Pros:
"Been there couple times and everyone was always friendly and helpful."
"The entire staff was helpful and very knowledgeable in their products."
"Sales girls are very pleasant, helpful and knowledgeable."
"AWESOME HELP! Big thank you to Neil for taking the time to help me with a slew of questions!"
"The young lady who helped us choose schooling fish for our 90 gallon cichlid tank impressed my husband and I."
"Very knowledgeable staff! Can help with any kind of animal or reptile."
"Every single clerk that has helped me was considerate and pleasant."
Cons:
"Very bad management skills."
"Done giving them my money."
"I doubt that I will ever use this store for any of our pet supply needs again."
"Horrible employees rude and miserable, that's even includes the management because I called to file a complaint and all the manager said was okay and hung the phone up on me."
"Staff have issues, the management is terrific but the young girls that work during the week are not helpful and don't know very much."
"The girl who was helping us with fish today didn’t seem to know much about them."
"Staff is extremely rude. I went in there today and asked about a reptile lamp. I was met with a poor attitude and mumbling because I asked a question."
Pricing and Value
Pros:
"Prices were reasonable, if not surprisingly cheap."
"The same dog food was $5 less. I bought it."
"Prices weren’t bad at all, pretty standard actually."
"Prices are superior to most pet stores."
"Their prices are always much lower than PetSmart or Petco."
"Absolutely love this place!! Cheapest pet store in my area and I'm not breaking the bank with everything I'm getting!!"
"They have lots to offer at reasonable prices."
Cons:
"Now dog food and pet supplies i would recommend just a little overpriced."
"Super expensive. If this was the only place around i wouldn't be able to afford to have pets."
"Their prices are very high, I found other stores that sell our dog food for $20 less a bag."
"They supplies there are way way way expensive."
"Mark up here on decor and supplies was insane."
"The fish area is constantly changing, which is a bit annoying when you need something specific because they may or may not have it."
"Unfortunately, this place don't stand behind their products, especially fish ..if you purchase fish, and don't live, even within a day or two, they won't replace them ..and some are costly ..."