Westchester Toyota Reviews Summary

Customer Service

Pros:

• "Johnny and his team really took great care of us in a way that made it feel enjoyable, honest and safe!"
• "Jhojandy Hernandez was my sales representative—he was incredibly helpful."
• "Nicole was with us throughout our ENTIRE buying experience and was a TRUE professional and was committed to making sure things went well."
• "Dmytro and Max provided great customer service."
• "Excellent service by Claudio Soriano."
• "Thanks to Westchester Toyota for the good service, good intentions and above all for looking for the best way to make me a happy customer, I recommend this place and especially thanks to Armando for an excellent attention and good service."
• "He gave us the best customer service you can ask."

Cons:

• "Despite not having ANY approval, our downpayment of $5,000 was taken, the car was put on our insurance policy and incurring fees because of that, and we are now being given the runaround for a refund of our down payment."
• "How do you leave someone sitting all that time?"
• "Staff was friendly, but VERY unprofessional."
• "Very unprofessional. Either he was inexperienced or management has to come up with a better system of letting their salespeople know what's in stock."
• "The place is run by a bunch of hustlers and con artists."
• "Employees are not trained properly."
• "Horrible experience with unprofessional people."

Sales Experience

Pros:

• "Westchester Toyota is a certified family dealer that aims to create long-term customers by taking care of them, unlike other dealers who focus on short-term gains through fees and markups disguising them as deals."
• "The dealership is clean & well organized."
• "The store is ran with professionalism."
• "Johnny Hernandez was knowledgeable, understanding, and made me feel he was on my side getting the best deal."
• "Nicole, my sales representative, was very helpful and walked me through the test drive and information about the car."
• "He was very attentive to my needs and what I wanted and able to afford."
• "I was greeted and enjoyed working with Anthony. He was very honest and understood my finances."

Cons:

• "DO NOT BUY A 2024 RAV4, the radio/blue tooth connected services screen doesn't work and can't be repaired!"
• "The dealer can easily program a second fob do make this right, but I guess customer service is not that important after the car is off the lot..."
• "This just showed total lack of integrity and I cancelled my reservation."
• "I also bought a 2024 and when i brought to their attention some scratches that were already on the car they said they would take care of it but then refuse to make an appointment so i can go drop it off."
• "Buyers beware: Westchester Toyota's lack of transparency and poor customer service are significant concerns."
• "Misleading Disclosure and Poor Customer Service."
• "Once you leave the place they’ll never return your phone calls because they’ve already sold you the car."

Value and Pricing

Pros:

• "Prices and deals on new cars are better if you do not mind traveling 200 miles. That is what we ended up doing - saved a few thousand bucks, while exploring neighboring state."
• "I was pleased with my purchase although it did increase after adding vehicle protection."
• "Sean Glenn went above and beyond to ensure that my car buying process was seamless."
• "Customer service overall was excellent!"
• "If you’re in the market for a Toyota definitely visit this location."
• "Carlos was very upfront about the wait for the car we wanted (his estimate was right on target), and was very responsive and helpful throughout the entire process."
• "Anthony was just great from start to finish. He dealt with us honestly, and really took care of us."