IAC Urgent Vets - Animal Urgent Care and Wellness Hospital Reviews Summary

Staff Professionalism

Pros:

• "The whole team was excellent. I couldn’t have asked for a better experience when I brought my cat in with a broken paw."
• "They are very competent and attentive here."
• "Dr. Arias went above and beyond I can not be any more happier with his services the doctors and staff too were accommodating as-well."
• "The whole team at IAC was communicative and empathetic and even walked us through what each part of our pup’s blood results actually mean."
• "Dr. Arias and the staff treat my cats w the utmost respect and kindness and keep me informed every step of the way."
• "The whole staff were very empathetic and knowledgeable."
• "Doctor David Arias treated my french bulldog as if he was his own."

Cons:

• "He and his staff are rude and abrupt."
• "The assistants were not experienced and used a needle to get the cats blood though the throat."
• "He didn't want to hear my concerns about my dog nor check him thoroughly."
• "Gaby, the front desk associate is not honest at all, she kept on saying '15 minutes' '10 minutes' for an hour and a half."
• "Staff is very nice and welcoming but the Doctor is extremely rude and treats you like you cannot understand anything."
• "And by the way the assistant was very rude and we arrived."
• "This guy is a rude man."

Cost and Pricing

Pros:

• "They are very reasonable price-wise for an emergency vet."
• "The team informed me of all of the costs after an initial evaluation so there were no surprises."
• "The cost of the visit was also cheaper than other clinics we have been to."
• "Prices are reasonable in this location."

Cons:

• "Just to walk in was $125... quoted me $720."
• "They are nice but wow they are price gougers."
• "They bleed you blind with the prices they charge. All they care about is the money."
• "They charged $300 for a blood test and at my regular vet it costs $200."
• "Second the estimate itself to treat a hot spot was over a grand."
• "They only accept cash or you will be charged with a 2.5% service fee."
• "He charged 450 for cutting nails."

Quality of Care

Pros:

• "I had my first emergency with my cat and they treated him immediately. They were thorough and caring."
• "I would highly recommend bringing your pet here!"
• "I 100% recommend Dr.Arias."
• "Everyone in the office is so friendly and kept us updated and informed every step of the way."
• "His assistants are very caring, sweet and helpful always ready and willing to help and answer any questions or concerns I have regarding my dog."
• "They took great care of my pet. She had to stay overnight for surgery and a tech stayed with her."
• "My pet was shown love and care from the minute she came in, to the minute she was released. She made a full recovery."