"Even when I expressed financial limitations, they work with you on adjusting treatment that makes most sense for your pet and also for your financial viability."
"I really loved that they run the estimate and bill by you thoroughly before they start the treatment."
"Before performing surgery, the vet ran me through an estimate of my entire bill (they even offered a payment plan if needed)."
"They are also very upfront with pricing and do not do anything until you know how much and authorize it."
"With regards to cost and the price of specific procedures, everything was made very clear to us from the start."
"The wait time and cost of treatment was very reasonable (so much cheaper than we expected)."
"They are very transparent around pricing."
Cons:
"I do not recommend oncology dr Lee. $341 for 20 min for phone 'consultation' without doctor seeing cat."
"Expected to pay a lot but still had sticker shock for the diagnostic tests - abdominal X-rays and blood work."
"It's so sad that business' that claim to want to help animals make it prohibitively expensive for some people."
"They take advantage of pet parents making them pay thousands of dollars for exams they don’t even know they need."
"But I still had to pay $500 for my dog to not get any help."
"The ultrasound cost $881. That is ridiculous and excessive!!"
"The receipt had a 'miscellaneous' charge that added up to almost $400."
Staff and Service
Pros:
"Nothing but positive things to say about the staff and care at this facility."
"Profoundly grateful for their caring support during a stressful time."
"Extremely satisfied with the outcome of my cat’s visit."
"Everybody was warm, compassionate, and professional."
"The staff was professional, and the doctor kept me updated while I waited for the assessment process to be completed."
"Everyone here was kind and helpful."
"All the staff have been very professional, compassionate, and listen intently."
Cons:
"The front reception team/admin were not - very unfriendly, distracted with watching TV, and were overall genuinely unpleasant during an already emotionally difficult situation."
"It was difficult trying to communicate with Dr. Prabhakar when you're in the office in person, let alone trying to call her with questions later on."
"This was the absolute worse care my dog has ever received. Dr. Grossbard was rude, condescending and arrogant."
"The emergency doctor killed my cat last night."
"It feels like as soon as we got out of the office and paid, they forgot about us."
"Getting any kind of clear answers from Blue Pearl is incredibly hard. Every single person you speak with evades questions with alarmingly similar language."
"When I came in for the appointment, the person behind the desk barely acknowledged me or made eye contact."
Facility and Environment
Pros:
"The facility was also very clean and modern."
"The waiting areas were clean and calm."
"The facilities were incredibly clean, our wait time was short, the staff was attentive and clearly explained all estimates and charges."
"The waiting area is clean and bright. They have free tea and coffee and a vending machine for snacks."
"The office was very clean too."
"The place is spotless and the staff really care about your pets."
"The Hospital is very clean, the examination rooms, The waiting room as you enter each time I have been there, there is a young man cleaning."
Cons:
"There have been many time where I've had to drive around for 10 plus minutes trying to find parking even having to park in a garage for a quick followup."
"My dog was absolutely filthy, covered in her own urine and excrement."
"Ended up sitting there all night, repeatedly being told someone would be with me shortly but no other updates."