InstaVet Urgent Care & Wellness Animal Hospital - LIC Queens Pet Surgery Medical Center Reviews Summary

Customer Service

Pros:

• "Overall they were able to see my dog the same day and the vet and vet tech were very kind."
• "The staff is so helpful."
• "They are very friendly and passionate about their work."
• "The front desk personnel is super helpful and efficient."
• "The staff members at InstaVet are incredibly welcoming and went out of their way to be accommodating."
• "The reception people who pick up calls are always polite and helpful."
• "The staff was compassionate and kind and I will suggest it to anyone who needs help with their pets in the future."

Cons:

• "All they want is money, very unprofessional…"
• "I was the one who had to follow up, not InstaVet."
• "DO NOT COME. Very bad experience, horrible customer service… not only would they spam you with 'appointment confirmation' calls."
• "The other incompetent nasty rude staff at the front desk."
• "They all have an ugly attitude, you can just feel their negativity radiate the entire room."
• "I asked 5 times for them to send me the invoice for the services provided, and they send me a file that is not in PDF or DOC, which simply does not open so that I can request a refund to the insurance, with no solution so far."
• "But no one followed up with us at all which is disappointing and she is still having symptoms to this day."

Clinic Environment

Pros:

• "Office is clean and organized."
• "The visit was pleasant for both me, and my cat."
• "The location is not too busy so it was easy to get an appt."
• "The place is very clean, cleaner than some human offices."
• "The place is very clean, organized and well ventilated."
• "First of all a round of applause for a clean, well-kept, and welcoming reception."
• "The cleanest and best-equipped veterinary hospital have ever been to."

Cons:

• "I walked in and waited for 2 hrs and decided to come back next day. And the receptionist took down my info but wrong number."
• "They shaved off 3 of my cat's nipples while shaving her belly for an ultrasound but they didn't tell us until we saw the bleeding when we got home!"
• "They then made us wait hours and then said they didn't have the vet techs in to sedate her so we had to come back."
• "Besides for the long waiting time, we explicitly made requests to let the vet inform us what check / pricing they would do to our dog before performing the check, however, they still didn’t do it and directly send us a few hundred dollars bill to let us pay."
• "Neither one of those times was I allowed to be in the room with her while she got her check up."
• "They do not do the visit in the room with you, no examination or weighing, nothing."
• "I was just left there without anyone coming to check or say anything to me for 30 minutes."

Value and Pricing

Pros:

• "They are very honest and kind and most importantly, they charge very reasonably for pet care."
• "If you are ever looking for great care at a slightly more affordable price this is the place to go."
• "They give a new patient discount, discounts for riding in an Uber, and for being a rescue."
• "Also, staff was friendly and they gave us a discount for being first time patients."
• "Prices are what they are in an emergency situation, so that is what pet insurance is for as well."
• "They also provided high quality and thorough care that was significantly less expensive than the prior vet we had been at for the same issue the day before."
• "Also, you get $50 off your first exam and they offer free parking from a parking garage nearby if you can’t find any street parking."

Cons:

• "The price might be little expensive, however, for me the most importantly is the quality of the service, great costumer experience and professional staff."
• "The cost was a little pricey, but I agreed to it."
• "After charging $2k, they should show some genuine care to animals even though they are 'just' cats."
• "Instavet? More like InstaDEBT! They will overcharge you for useless services you don't need."
• "And they charged me over 1000 dollars for this visit."
• "They charged me close to $500 with a discount for me to give my dog spoiled serum because they couldn’t advise how to properly store medicine."
• "The X-rays and other tests are a definitely more expensive than the vets we’ve seen in the past."

Professionalism and Expertise

Pros:

• "The vet assistants and the vets know exactly what they are talking about."
• "The vet that saw our Sella was very professional. She listened carefully to our concerns and examined her thoroughly."
• "Fair prices, skilled staff, and you and your pet will be treated very well here!"
• "Your pets will always be in good hands with Dr. Moscovich, and he shows a level of concern for them that is unparalleled."
• "Dr Robert Klain Joanna was truly amazing, full of experience, knowledgable and above all he is very kind and I knew my dog was in good hands."
• "Dr.Kelly Stanton is very honest and is a professional clinician and surgeon."
• "Dr. Oz is an exceptional professional, displaying an impressive level of patience and knowledge."

Cons:

• "Terrible awful place. Never going back!"
• "This place was a joke nothing but young teenagers that you could tell we’re Very inexperienced in working with the dogs."
• "I advise you all to go somewhere else because this place is not it."
• "DO NOT BRING YOUR ANIMAL HERE! Extremely negligent & unprofessional."
• "I feel like the vets had no idea what they were doing or actual care to make my cat feel better."
• "Misdiagnosed my cousin's dog 3 weeks ago and told her that he had allergies."
• "They did a 3-hour examination for her but ending up saying she had constipation？Totally wrong result with wrong prescription!!"

Communication and Follow-up

Pros:

• "They even called the next day to check on her!"
• "The vet came out and spoke with me directly about my cat and answered all my questions and addressed each of my concerns."
• "The Dr called multiple times while she was in his care to go over everything, and offered to send me an estimate before proceeding with care so that I had options financially."
• "They answered all of my questions on the phone, even followed up with me after my call to see if I had anymore questions."
• "Main communication can be handled through their text system."
• "The entire team is exceptional and my bill was very reasonable for the amount of tests and meds and TLC he was given."
• "The Vet Nurse and Vet Doc were amazing, giving me the time needed to say bye to my feline family member."

Cons:

• "I never received a call from the vet- all communication was put through the reception team."
• "The subsequent check-ins and support have been truly remarkable."
• "They also said that I can review what they wanted to do over a text message link which explained each cost plus a $50 new customer discount and decide which ones I approve."
• "The first lab work up that was done, they told me they would contact me a few days after her lab came through and I was never contacted."
• "No diagnostic report, no explanation of his symptoms, no solutions."
• "The Souls of Zombies! I couldn’t stand to stay any longer to experience their monotone… nonchalant… distant… non-caring demeanors towards my very sensitive issue involving my pet."
• "So my review and my opinion on you and your facility. That you guys close down immediate."